Complex Claims Consultant – Lawyers Professional Liability

CNA Insurance

. Manage an inventory of highly complex professional liability claims for law firms with less than 35 attorneys .

Posted 11/5/2026full-timeUnited StatesMid-LevelSenior💰 $72,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex professional liability claims, including negotiation, investigation, and resolution strategies while ensuring compliance with regulatory requirements. Proficient in interpreting commercial insurance policies and maintaining accurate claim documentation.

Highest-signal resume keywords

Claims ManagementNegotiation ExperienceInsurance Adjuster LicenseCommercial Insurance KnowledgeAnalytical and Investigative Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingPolicy InterpretationSettlement NegotiationBudget ManagementFraud Investigation

Soft Skills

Strong Communication SkillsCritical ThinkingTime ManagementOrganizational SkillsAbility to Work Under Pressure

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Bachelor's DegreeJD PreferredInsurance Adjuster LicenseCPCU Preferred

Industry Keywords

Professional Liability ClaimsCommercial Insurance IndustryCoverage CounselClaim PracticesRegulatory Compliance

About the role

Key responsibilities & impact

Manage an inventory of highly complex professional liability claims for law firms with less than 35 attorneys
Handle approximately 140 pending Program Law claims nationally under primary policies
Verify policy coverage, conduct investigations, develop resolution strategies, and authorize disbursements within authority limits
Manage all aspects of claims while providing timely updates and responding to inquiries
Establish timely and adequate reserves by interpreting policy language and partnering with coverage counsel
Investigate compensability, liability, and covered damages by gathering documents, taking recorded statements, and working with experts and other parties
Develop and execute claim resolution strategies, negotiate complex settlements, manage complex litigation, and authorize payments
Establish and manage claim budgets and oversee appropriate resources
Identify subrogation, salvage, or potential fraud opportunities and make referrals for further investigation
Ensure claim files are accurate, documented, compliant, and resolved and paid timely
Prepare loss summaries, oversight/watch lists, and succinct presentations for senior management
Maintain subject matter expertise and compliance with state and local regulatory requirements
Mentor, guide, develop, and deliver training to less experienced Claim Professionals
Perform additional duties as assigned

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
JD preferred
Typically a minimum six years of relevant experience, preferably in claim handling or litigation
Prior negotiation experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Professional designations preferred (e.g. CPCU)
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices
Strong verbal and written communication and presentation skills
Analytical and investigative mindset with critical thinking skills
Ability to make sound business decisions and resolve ambiguous, complex and challenging business problems
Strong work ethic, time management and organizational skills
Ability to work in a fast-paced environment at high productivity
Demonstrated ability to negotiate complex settlements
Experience interpreting complex commercial insurance policies and coverage
Ability to manage multiple and shifting priorities
Knowledge of Microsoft Office Suite and ability to learn business-related software
Demonstrated ability to value diverse opinions and ideas

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting employees’ and family members’ physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process