Complex Claims Consultant – Professional Liability, Architects & Engineers

. Manage an inventory of highly complex commercial claims with large exposures .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $72,000 - $141,000 per yearWebsite

Key responsibilities & impact

Manage an inventory of highly complex commercial claims with large exposures
Verify policy coverage, conduct investigations, develop resolution strategies, and authorize disbursements within authority limits
Manage all aspects of claims while providing timely updates and responding to inquiries
Establish reserves by reviewing and interpreting policy language and partnering with coverage counsel
Investigate compensability, liability, and covered damages by gathering documents, taking recorded statements, and working with experts and other parties
Develop and execute claim resolution strategies, negotiate complex settlements, manage litigation with counsel, and authorize payments
Establish and manage claim budgets and oversee appropriate resources
Evaluate subrogation, salvage, and potential fraud opportunities and make referrals for further investigation
Ensure claim files are accurate, timely, properly documented, and compliant with company protocols
Prepare loss summaries, oversight/watch-list recommendations, and presentations for senior management
Maintain subject matter expertise and compliance with state and local regulatory requirements
Mentor, guide, develop, and deliver training to less experienced Claim Professionals

What you’ll need

Bachelor's Degree or equivalent experience
Typically a minimum six years of relevant experience, preferably in claim handling
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Prior negotiation experience
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices
Strong verbal and written communication and presentation skills
Analytical and investigative mindset with critical thinking skills
Strong work ethic, time management, and organizational skills
Ability to work in a fast-paced environment at high levels of productivity
Demonstrated ability to negotiate complex settlements
Experience interpreting complex commercial insurance policies and coverage
Ability to manage multiple and shifting priorities
Knowledge of Microsoft Office Suite and ability to learn business-related software
Professional designations preferred, such as CPCU

Comp & perks

Comprehensive and competitive benefits package
Benefits for employees and their family members supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities