Complex Claims Consulting Director – Financial Lines D&O/E&O

CNA Insurance

. Manage the most complex Public D&O and Financial Institutions E&O claims .

Posted 10/23/2026full-timeUnited StatesLead💰 $97,000 - $189,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex Public D&O and Financial Institutions E&O claims, with a strong focus on coverage determinations, negotiations, and compliance with regulatory requirements. Proven ability to lead investigations, develop resolution strategies, and mentor less experienced professionals.

Highest-signal resume keywords

Insurance Adjuster LicenseAdvanced Negotiation ExperienceExpert Knowledge of D&O and E&O Insurance PoliciesAnalytical and Investigative MindsetStrong Verbal and Written Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Coverage DeterminationsClaims ManagementLitigation ManagementNegotiationsClaims Resolution StrategiesBudget ManagementSubrogation IdentificationFraud DetectionPolicy InterpretationCritical Thinking

Soft Skills

Exceptional Customer ServiceMentoring and TrainingCollaborationIndependent WorkCommunication

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

JD PreferredCPCU

Industry Keywords

Public D&O ClaimsFinancial Institutions E&O ClaimsInsurance IndustryRegulatory ComplianceClaim Practices

About the role

Key responsibilities & impact

Manage the most complex Public D&O and Financial Institutions E&O claims
Oversee coverage determinations, investigations, communications, and resolution strategies
Provide exceptional customer service and meet quality and cycle time standards
Verify coverage and set/manage timely and adequate reserves
Lead investigations into compensability, liability, and covered damages
Develop and execute claim resolution strategies, including negotiations, settlements, litigation management, and payment authorization
Establish and manage significant claim budgets and coordinate resources toward timely resolution
Identify subrogation, salvage, and potential fraud opportunities and make appropriate referrals
Prepare and present complex information, executive loss summaries, and resolution strategies to senior leadership, customers, and counsel
Maintain subject matter expertise and compliance with state/local regulatory requirements
Mentor, guide, develop, and train less experienced Claim Professionals
Assist with special projects and perform additional duties as assigned

Requirements

What you’ll need

Bachelor's degree, Master's degree or equivalent experience
JD preferred
Typically a minimum ten years of relevant experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Advanced negotiation experience
Extensive experience interpreting D&O and E&O insurance policies and coverage
Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices
Strong verbal and written communication skills
Demonstrated analytical and investigative mindset with critical thinking skills
Extensive experience leading complex negotiations and developing and implementing resolution strategies
Ability to work independently in a fast-paced environment
Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers
Knowledge of Microsoft Office Suite and ability to learn business-related software
Professional designations highly encouraged, e.g. CPCU

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional, and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities