Complex Claims Consulting Director – Mass Tort Unit

CNA Insurance

. Directly handle and overall manage the most complex, highest-exposure claims in the Mass Tort Claims Unit .

Posted 9/30/2026full-timeUnited StatesLead💰 $97,000 - $189,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex claims within the commercial insurance industry, including high-exposure matters and multi-claimant scenarios. Proficient in developing resolution strategies, conducting negotiations, and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Complex Claims ManagementInsurance Adjuster LicenseCommercial Insurance ExpertiseNegotiation SkillsAnalytical and Critical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisCoverage DeterminationLitigation ManagementRisk TransferSettlement Strategy DevelopmentPolicy Language ExpertiseToxic Chemical Exposure ClaimsEnvironmental Issues ClaimsSocial Media/AI Addiction ClaimsLatent Injury Claims

Soft Skills

LeadershipMentoringOrganizational SkillsTime ManagementCollaboration

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Mass Tort ClaimsHigh Severity General LiabilityLegacy LiabilitiesMulti-Claimant Product ExposuresPFAS/AFFF ClaimsTalc ClaimsEnvironmental Compliance

About the role

Key responsibilities & impact

Directly handle and overall manage the most complex, highest-exposure claims in the Mass Tort Claims Unit
Handle claims involving social media/AI addiction, sexual abuse and molestation, pollution/environmental issues, toxic chemical exposures, multi-claimant product exposures, talc, PFAS/AFFF, and claims affecting multiple policy periods
Assess coverage obligations, analyze policy language, and prepare written coverage determinations
Manage complex commercial claims, including investigations, coverage determinations, resolution strategies, risk transfer, negotiations, and litigation management
Set and manage timely and adequate reserves
Develop, own, and execute claim resolution strategies, including complex settlements, litigation management, and payment authorization
Coordinate, lead, and execute agreed-upon strategies independently
Present high-exposure matters to senior leadership, counsel, and others
Maintain subject matter expertise and compliance with state/local regulatory requirements
Mentor, guide, develop, and train less experienced Claim Professionals
Assist with special projects as needed

Requirements

What you’ll need

Bachelor's degree with Master's preferred in a related discipline or JD preferred, or equivalent experience
Typically, a minimum of 10 years related work experience such as claims or legal experience with proven track record of success
Latent injury and/or high severity general liability claims experience strongly preferred
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Expert knowledge of commercial insurance industry, products, policy language, coverage, legacy liabilities, and claim practices
Extensive experience leading complex negotiations and developing and implementing resolution strategies
Strong analytical, investigative, critical thinking, judgment, organizational, and time-management skills
Ability to work independently, manage shifting priorities, collaborate with internal resources, outside counsel, and other carriers
Knowledge of Microsoft Office Suite and ability to learn business-related software
Skilled negotiator

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting employees’ and family members’ physical, financial, emotional, and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities