Complex Claims Director – Financial Lines, Cyber, Technology, Media, MPL & Fidelity

CNA Insurance

. Manage a team of highly technical and/or specialized claims professionals handling Cyber, Technology, Media, Miscellaneous Professional Liability (MPL), and Fidelity claims .

Posted 11/2/2026full-timeUnited StatesLead💰 $97,000 - $189,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced technical expertise in claims management, with a strong focus on leadership, team development, and operational effectiveness. Proficient in utilizing data analytics for performance monitoring and ensuring compliance with insurance regulations.

Highest-signal resume keywords

Claims Leadership CompetenciesAdvanced Technical ExpertiseInvestigation And Claims ResolutionBusiness Management AcumenExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims PrinciplesClaims PracticesClaims ProceduresData AnalyticsPerformance ManagementRegulatory ComplianceCustomer ServiceProblem SolvingTeam ManagementBusiness Strategy Development

Soft Skills

CoachingCollaborationLeadershipCommunicationCustomer Experience Improvement

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Applicable CertificationsProfessional DesignationsJ.D. Preferred

Industry Keywords

Insurance IndustryCyber ClaimsTechnology ClaimsMedia ClaimsMiscellaneous Professional LiabilityFidelity ClaimsClaims ManagementClaims ProfessionalsCommercial Insurance LawsClaims Resolution Strategies

About the role

Key responsibilities & impact

Manage a team of highly technical and/or specialized claims professionals handling Cyber, Technology, Media, Miscellaneous Professional Liability (MPL), and Fidelity claims
Deliver superior business results through effective claims team management
Lead medium- to high-severity specialized Claims Professionals
Execute Claims Priorities and demonstrate Claims Leadership Competencies through clear expectations, direction, coaching, training and performance management
Drive productivity, manage expenses, oversee vendors, authorize claim resolution strategies, and ensure quality and customer service standards
Ensure timely, high-quality claim service and improve customer experience
Maintain and oversee claim-handling protocols, monitor quality dashboards, provide feedback and address training needs
Use data analytics to monitor team performance and improve operational effectiveness
Manage department and claims expenses and identify trends and opportunities
Develop collaborative partnerships with internal and external resources
Communicate information through team meetings, one-to-one discussions and leadership messaging
Participate with senior leadership in developing and implementing claim-handling protocols, business strategies and objectives
Ensure compliance with state and local regulatory requirements and remain current on commercial insurance laws, regulations and trends
Participate in special projects and perform additional assigned duties

Requirements

What you’ll need

Thorough knowledge of the insurance industry and the organization's products, policies and procedures
Ability to recruit, lead, coach, develop and retain claims professionals and/or managers
Advanced technical expertise in a specialized or highly complex line of business
Business management acumen
Investigation and claims resolution experience
Expert knowledge of claims principles, practices and procedures
Ability to solve complex issues with a sense of urgency
Ability to interact and collaborate with internal and external business partners at all levels
Excellent communication skills and customer service experience
Ability to present succinctly to senior management
Knowledge of extracting insights from metrics for informed business decisions
Ability to manage ambiguous and challenging business problems and lead through change
Knowledge of Microsoft Office Suite and other business-related software
Ability to model CNA's leadership behaviors
J.D. Preferred
Typically a minimum of seven years of related work experience
Management and/or leadership experience preferred
Line of business experience preferred
Applicable certifications or professional designations preferred

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting employees’ and family members’ physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process