Complex Claims Specialist – Cyber, Technology, Media, Fidelity, Miscellaneous Professional Liability

CNA Insurance

. Manage an inventory of low to moderate complexity and exposure claims .

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $54,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing claims with a solid understanding of commercial insurance policies, coverage, and regulatory requirements. Capable of developing resolution strategies, negotiating settlements, and providing exceptional customer service while maintaining compliance with industry standards.

Highest-signal resume keywords

Claims ManagementInsurance Adjuster LicenseCommercial Insurance KnowledgeNegotiation SkillsAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingPolicy Coverage VerificationInvestigation TechniquesClaim ValuationDocumentation ManagementSubrogation IdentificationFraud DetectionRegulatory ComplianceMicrosoft Office SuiteBusiness Software Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationTime ManagementOrganizational Skills

Certifications & Qualifications

Insurance Adjuster LicenseCPCU

Industry Keywords

Commercial InsuranceClaims PracticesCoverage CounselCyber InsuranceTechnology InsuranceMedia InsuranceMPL InsuranceInvestigative ExperienceIndependent JudgmentCustomer Service

About the role

Key responsibilities & impact

Manage an inventory of low to moderate complexity and exposure claims
Verify policy coverage, conduct investigations, develop resolution strategies, and authorize disbursements within authority limits
Provide customer service to insureds, claimants, and business partners
Meet quality and cycle time standards and provide timely updates
Review and interpret policy language and establish timely, adequate reserves
Partner with coverage counsel on complex matters
Estimate potential claim valuation
Gather contracts and other documents to investigate compensability, liability, and covered damages
Collaborate with internal and external partners, suppliers, experts, Recovery resources, and Special Investigations Unit resources
Determine liability and compensability, negotiate settlements, and escalate matters as appropriate
Manage claim expenses and oversee appropriate resources
Identify and address subrogation or potential fraud
Maintain proper documentation and comply with state and local regulatory requirements
Stay current on commercial insurance laws, regulations, and trends
Mentor or coach less experienced claim professionals as needed
Report typically to a Manager or above

Requirements

What you’ll need

Bachelor’s degree or equivalent experience; Juris Doctor (JD) preferred
Typically a minimum of four years of relevant experience, preferably in claim handling or at a law firm
Candidates who completed the CNA Claim Training Program may be considered after two years of claim-handling experience
Must have, or be able to obtain and maintain, an Insurance Adjuster License within 90 days of hire where applicable
Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices
Solid verbal and written communication skills
Ability to develop collaborative relationships with internal and external work partners
Ability to exercise independent judgment, solve moderately complex problems, and make sound business decisions
Investigative experience with an analytical mindset and critical-thinking skills
Strong time-management and organizational skills
Ability to manage multiple priorities in a fast-paced, collaborative environment
Developing ability to negotiate low to moderately complex settlements
Adaptability in a changing environment
Knowledge of Microsoft Office Suite and ability to learn business-related software
Ability to value diverse opinions and ideas
Professional designations such as CPCU are a plus
Experience handling claims or legal matters involving Cyber, Technology, Media, or MPL is a plus

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process