Complex Claims Specialist – EPL, Private & NFP D&O

CNA Insurance

. Manage a dynamic caseload of litigated low- to mid-severity Private and Not-for-Profit D&O and EPL claims across multi-state jurisdictions .

Posted 11/3/2026full-timeUnited StatesMid-LevelSenior💰 $54,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing litigated claims, including investigation, coverage analysis, and negotiation within the specialty insurance industry. Proficient in maintaining compliance with regulatory requirements while delivering exceptional customer service and fostering collaborative relationships.

Highest-signal resume keywords

Insurance Litigation ExperienceCoverage AnalysisInsurance Adjuster LicenseNegotiation SkillsInvestigative Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCoverage DeterminationFinancial Reserves SettingSubrogation IdentificationFraud DetectionAnalytical ThinkingProblem SolvingTime ManagementOrganizational SkillsPolicy Language Interpretation

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationMentoringCustomer Service

Tools & Technologies

Microsoft Office SuiteTymetrix

Certifications & Qualifications

Bachelor's DegreeJD PreferredCPCUInsurance Adjuster License

Industry Keywords

Specialty InsuranceD&O ClaimsEPL ClaimsMulti-State JurisdictionsRegulatory ComplianceClaim PracticesLitigation StrategyDiscovery CoordinationMediation ParticipationClaim Disbursement Authorization

About the role

Key responsibilities & impact

Manage a dynamic caseload of litigated low- to mid-severity Private and Not-for-Profit D&O and EPL claims across multi-state jurisdictions
Investigate claims, determine coverage, coordinate discovery, and collaborate with defense counsel on litigation strategy
Review and communicate coverage, determine liability and damages, set financial reserves, and negotiate and settle claims
Present claims to leadership as needed
Independently investigate and resolve claims according to company protocols, quality, and customer service standards
Communicate regularly with customers, insureds, brokers, claimants, and business partners
Verify coverage and establish timely, adequate reserves by interpreting policy language and partnering with coverage counsel
Establish working relationships with internal and external partners, suppliers, and experts
Authorize claim disbursements within authority limits and escalate matters to management as appropriate
Identify subrogation, salvage, and potential fraud opportunities and refer matters to Recovery or SIU resources
Maintain compliance with state and local regulatory requirements
Attend and actively participate in mediations as necessary
May mentor or coach less experienced claim professionals

Requirements

What you’ll need

Bachelor's Degree or equivalent experience; JD preferred
Typically a minimum three years of relevant experience, preferably in Specialty claim handling
Candidates completing the CNA Claim Training Program may be considered after 2 years of claim handling experience
Insurance litigation and coverage analysis experience required
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Professional designations are a plus (e.g. CPCU)
Solid working knowledge of the specialty insurance industry, products, policy language, coverage, and claim practices
Solid verbal and written communication skills
Demonstrated investigative experience, analytical mindset, and critical thinking skills
Strong time management and organizational skills
Ability to manage multiple priorities in a fast-paced, collaborative environment
Developing ability to negotiate low to moderately complex settlements
Knowledge of Microsoft Office Suite and ability to learn business-related software, including Tymetrix
Ability to exercise independent judgment and solve moderately complex problems
Ability to value diverse opinions and ideas

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Hybrid work environment