Complex Claims Specialist – Professional Liability, Accountants

CNA Insurance

. Manage approximately 130 pending Accounting Professional Liability claims .

Posted 10/28/2026full-timeUnited StatesMid-LevelSenior💰 $54,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex commercial claims, including investigations, negotiations, and compliance with regulatory requirements. Possesses strong analytical, communication, and relationship-building skills essential for effective claim resolution and customer service.

Highest-signal resume keywords

Claims ManagementInvestigative ExperienceInsurance Adjuster LicenseCommercial Insurance KnowledgeNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingPolicy Coverage VerificationResolution Strategies DevelopmentDocumentation StandardsSubrogation IdentificationFraud DetectionAnalytical MindsetProblem SolvingTime ManagementOrganizational Skills

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingIndependent JudgmentAdaptability

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Insurance Adjuster LicenseCPCU

Industry Keywords

Professional LiabilityCommercial ClaimsInsurance LawsRegulatory ComplianceClaim Practices

About the role

Key responsibilities & impact

Manage approximately 130 pending Accounting Professional Liability claims
Manage moderate to high complexity and exposure commercial claims according to company protocols
Verify policy coverage, conduct investigations, develop resolution strategies, and authorize disbursements within authority limits
Provide customer service and communicate with insureds, claimants and business partners
Establish timely and adequate reserves and interpret policy language
Partner with coverage counsel on complex matters
Investigate compensability, liability and covered damages by gathering documents, taking recorded statements, and working with experts and other parties
Build and maintain relationships with internal and external partners, suppliers and experts
Negotiate settlements and escalate matters to management when appropriate
Identify subrogation, salvage and potential fraud opportunities and make appropriate referrals
Meet quality, documentation and cycle-time standards
Maintain compliance with state and local regulatory requirements and insurance laws
Mentor or coach less experienced claim professionals as needed
Perform additional duties as assigned
Report typically to a Manager or above

Requirements

What you’ll need

Bachelor's Degree or equivalent experience; JD is a plus
Typically a minimum four years of relevant experience, preferably in claim handling or in a law firm handling professional liability matters
Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Professional designations are a plus (e.g. CPCU)
Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices
Solid verbal and written communication skills
Ability to develop collaborative business relationships with internal and external work partners
Ability to exercise independent judgment, solve moderately complex problems and make sound business decisions
Demonstrated investigative experience with an analytical mindset and critical thinking skills
Strong work ethic, time management and organizational skills
Ability to manage multiple priorities in a fast-paced, collaborative environment
Developing ability to negotiate low to moderately complex settlements
Adaptable to a changing environment
Knowledge of Microsoft Office Suite and ability to learn business-related software
Demonstrated ability to value diverse opinions and ideas

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Flexible hybrid work schedule of 2 days per week in one of the listed CNA office locations
Reasonable accommodations for qualified individuals with disabilities