Customer Service Specialist

CNA Insurance

. Receive and respond to calls and emails in writing and/or by telephone within designated timeframes .

Posted 10/12/2026full-timeUnited StatesJunior💰 $35,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and relationship-building within the insurance industry. Proficient in utilizing technology and software to enhance user assistance and issue resolution.

Highest-signal resume keywords

Customer ServiceAnalytical SkillsMicrosoft Office SuiteInsurance Industry KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Problem SolvingUser AssistanceIssue TrackingTime ManagementTask Prioritization

Soft Skills

Interpersonal SkillsTeamworkCollaborationProfessional Phone EtiquetteOrganizational Skills

Tools & Technologies

Business-Related SoftwareLogs

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Insurance IndustryCustomer SupportInternal CustomersExternal Customers

About the role

Key responsibilities & impact

Receive and respond to calls and emails in writing and/or by telephone within designated timeframes
Utilize logs or other tools to track and update issues
Provide user assistance within applications
Support customers, agents and brokers within the US
Report to a supervisor or above
Deliver efficient customer service and see issues through to timely resolution

Requirements

What you’ll need

High school diploma, GED or equivalent experience
Typically a minimum of one year of relevant experience
Strong written, verbal and interpersonal communication skills, including professional phone etiquette
Ability to work with internal and external customers at all levels
Strong analytical skills with the ability to work independently and proactively identify and resolve problems
Solid computer skills including Microsoft Office Suite and other business-related software
Strong organizational skills, including the ability to handle multiple tasks and prioritize work
General knowledge of the insurance industry
Ability to act with urgency and provide superior service
Ability to build strong relationships and demonstrate teamwork and collaboration
Professional and effective communication and follow-up skills
Ability to embrace and effectively utilize existing and new technology
Ability to work within the United States

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits for employees and their family members supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities during recruitment