General Liability Claims Specialist

CNA Insurance

. Manage an inventory of moderate to high complexity and exposure commercial claims .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $54,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial claims, including policy coverage verification, investigation, negotiation, and compliance with regulatory requirements. Strong analytical and communication skills are essential for developing collaborative relationships and resolving complex claims.

Highest-signal resume keywords

Insurance Adjuster LicenseCommercial Claims ManagementPolicy Language InterpretationNegotiation SkillsAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingInvestigation TechniquesClaim ValuationSubrogation IdentificationFraud Detection

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementOrganizational SkillsProblem Solving

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Bachelor's DegreeCPCU DesignationInsurance Adjuster License

Industry Keywords

Commercial InsuranceClaims PracticesRegulatory ComplianceCoverage CounselCustomer Service

About the role

Key responsibilities & impact

Manage an inventory of moderate to high complexity and exposure commercial claims
Verify policy coverage, conduct investigations, develop resolution strategies, and authorize disbursements within authority limits
Provide customer service to insureds, claimants, and business partners
Establish reserves and estimate potential claim valuation
Review and interpret policy language and partner with coverage counsel
Gather information, take recorded statements, and work with experts and other parties to verify claim facts
Maintain relationships with internal and external work partners, suppliers, and experts
Negotiate settlements and escalate matters to management as appropriate
Identify subrogation, salvage, and potential fraud opportunities and make referrals to Recovery or SIU resources
Meet quality, documentation, and cycle-time standards
Maintain compliance with state and local regulatory requirements
Mentor or coach less experienced claims professionals as needed

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Typically, a minimum four years of relevant experience, preferably in claim handling
Candidates completing the CNA Claim Training Program may be considered after 2 years of claim handling experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices
Solid verbal and written communication skills
Ability to develop collaborative business relationships
Ability to exercise independent judgment and solve moderately complex problems
Investigative experience with an analytical mindset and critical thinking skills
Time management and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Developing ability to negotiate low to moderately complex settlements
Knowledge of Microsoft Office Suite and ability to learn business-related software
Professional designations such as CPCU are a plus

Benefits

Comp & perks

Flexible, hybrid work schedule
Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities