Outside Claims Representative

CNA Insurance

. Investigate commercial property claims in the field, generally involving moderate to high complexity and $20,000-$250,000 loss exposure .

Posted 9/29/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $47,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating commercial property claims, including liability determination, negotiation of settlements, and effective communication with stakeholders. Proficient in managing claims processes, utilizing analytical skills, and maintaining compliance with industry regulations.

Highest-signal resume keywords

Claims InvestigationNegotiation SkillsAnalytical Problem SolvingInsurance Industry KnowledgeMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementLiability DeterminationCoverage InterpretationEstimates PreparationFraud IdentificationSubrogation CoordinationInspection ReportingLoss Cost ManagementSettlement NegotiationRegulatory Compliance

Soft Skills

Interpersonal SkillsCommunication SkillsTime ManagementIndependent JudgmentAdaptability

Tools & Technologies

Business-Related SoftwareCompany Systems

Certifications & Qualifications

Valid Driver's LicenseProper Licensing as Required

Industry Keywords

Commercial Property ClaimsLoss ExposureClaims ExperienceCatastrophe DeploymentField Inspections

About the role

Key responsibilities & impact

Investigate commercial property claims in the field, generally involving moderate to high complexity and $20,000-$250,000 loss exposure
Inspect loss sites and utilize experts when needed
Review coverages, determine liability and compensability, and interpret and communicate coverage and denials
Prepare estimates, diagrams, inspection reports and upload photos using company systems and guidelines
Set activities and reserves, authorize payments within authority, and ensure issuance of disbursements while managing loss costs and expenses
Coordinate investigations and evaluate claims and suits through contact with insureds, claimants, business partners, witnesses and experts
Seek early resolution opportunities and negotiate complex settlement packages
Partner with attorneys, account representatives, agents, underwriters and insureds to develop strategies for timely and cost-effective resolution
Identify recovery and fraud potential and coordinate with subrogation, salvage, Recovery and SIU units
Accurately record claim circumstances and other business-relevant information
Provide guidance and assistance to other claims staff and functional areas
Keep current on state/territory regulations, issues, industry activity and trends
Report to a Manager or Director

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Typically a minimum three to five years claims experience
Solid knowledge of claims and insurance industry theory and practices
Demonstrated technical expertise and product specific knowledge
Strong interpersonal, communication and negotiation skills
Ability to work independently, manage time and resources, accomplish multiple tasks and meet deadlines
Strong analytical and problem solving skills
Ability to exercise independent judgment and make critical business decisions
Solid knowledge of Microsoft Office Suite and other business-related software
Ability to adapt to change and value diverse opinions and ideas
Ability to handle claims with a proactive long-term view of business goals and objectives
Must be able to travel to visit loss sites and perform inspections in the field 50-75% of the time
Must be able to travel to other offices and/or locations and be available for Catastrophe deployment, including short-notice travel and periods exceeding two consecutive weeks
Must have and maintain a valid driver's license
Must be able to obtain and maintain proper licensing as required

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process