Senior Systems Consultant – Business & Operational Resiliency

CNA Insurance

. Develop, update, maintain and test Business Continuity Management systems .

Posted 11/2/2026full-timeRemote • Illinois • United StatesSenior💰 $72,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Continuity Management systems, including administration, configuration, and reporting. Proficient in developing innovative solutions for compliance and automation while providing exceptional end-user support.

Highest-signal resume keywords

Business Continuity Management Tool ExperienceBCM Tool Administration and ConfigurationDashboard and Reporting SkillsProject Management and Task OrganizationCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Continuity ManagementSystem Development and SupportCustom Report BuildingData Analysis for DashboardsSystems AutomationAgile MethodologyTroubleshootingWorkflow OptimizationDocumentation CreationImplementation Planning

Soft Skills

Clear Written CommunicationVerbal CommunicationListening SkillsCross-Functional CollaborationAdvocating for Best Practices

Tools & Technologies

BCM Tool SuiteBusiness Continuity Management Systems

Industry Keywords

ComplianceRisk ManagementStakeholder RequirementsEnd User SupportProcess Improvement

About the role

Key responsibilities & impact

Develop, update, maintain and test Business Continuity Management systems
Interpret requirements related to systems, processes and procedures
Administer software privileges and rights according to policy while limiting unnecessary risk
Establish and implement best practices and innovative solutions for systems automation and compliance
Work with personnel and third parties to develop processes supporting business objectives and compliance and mitigation goals
Create documentation, implementation plans and strategies for system adoption, monitoring and management reporting
Administer, configure and troubleshoot the BCM tool suite
Provide technical and functional support to BCM tool users
Support the BOR team and enterprise planning community in presenting solutions for stakeholder requirements
Design and improve BCM tool-suite dashboards and reports
Create tool-suite flows to automate business processes and improve data quality
Collaborate with the team on everyday end-user support
Log and track system problems through resolution
Work in an agile environment to respond to changing project requirements
Perform upgrades and system maintenance
Optimize workflows for plan sign-offs, annual compliance, testing and response activities
Support other technology-enabled initiatives across the customer team
Maintain contact with business continuity management tool vendors and suppliers

Requirements

What you’ll need

Five (5) years Business Continuity Management plan tool experience preferred but not required
Strong BCM tool user, administrative, configuration, dashboard and reporting skills
Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)
Experience building custom reports and analyzing what needs to be measured
Familiarity with reviewing and understanding data used to build dashboards and reports
Excellent critical thinking skills
Project management and task organization skills
Excellence in providing end user support
Clear written, verbal, and listening skills
Ability to work cross-functionally to understand business requirements and translate them into effective application use
Confidence advocating for best practices
High degree of resiliency and accountability
Bachelor's Degree in Business, Computer Science, or related discipline, or equivalent work experience
Typically a minimum of 7 years relevant experience with at least 5 years in system development and support
Previous system administrator experience with BCM planning tools required

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities