SIU Director

CNA Insurance

. Lead the overall operational, budgetary and financial responsibilities of the fraud investigations unit .

Posted 10/13/2026full-timeChicago • Illinois • United StatesLead💰 $97,000 - $189,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading fraud investigations, managing operational and financial responsibilities, and developing high-performing teams. Proficient in advanced claims investigations, vendor management, and maintaining industry knowledge related to insurance fraud.

Highest-signal resume keywords

Fraud Investigations ManagementAdvanced Claims InvestigationsVendor Performance EvaluationProfessional Certification in Fraud InvestigationsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationsClaims Handling PrinciplesAnalytical SkillsProblem Solving SkillsBudget ManagementPerformance Metrics AnalysisProject ManagementNegotiation SkillsTraining DeliveryStaff Development

Soft Skills

LeadershipCoachingInterpersonal CommunicationTeam ManagementPresentation Skills

Tools & Technologies

Microsoft Office SuiteBusiness Software

Certifications & Qualifications

CFECIFIFCLSFCLA

Industry Keywords

Insurance FraudLaw EnforcementCivil LitigationCriminal LitigationInvestigative Best Practices

About the role

Key responsibilities & impact

Lead the overall operational, budgetary and financial responsibilities of the fraud investigations unit
Direct internal resources and external service providers to maximize unit performance
Participate in strategic and operational initiatives aligned with departmental and corporate goals
Negotiate, monitor and evaluate vendor performance against policies, contracts and service agreements
Analyze trends and improvement opportunities using resources, tools and metrics
Manage staff by attracting talent, setting direction, guiding performance, recognizing contributions and developing capabilities
Maintain transparent communication through department meetings, one-on-one meetings, email and regular interpersonal communication
Establish and oversee investigative best practices and ensure training delivery
Maintain and share industry knowledge regarding law, trends and issues
Represent the company at industry associations and insurance fraud events
Participate in special projects, including investigations or surveillance on high-complexity matters
Report to the AVP of Special Investigations

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience
Minimum of ten (10) years of experience conducting or directing investigations in insurance fraud, law enforcement, civil or criminal litigation, or a similar field
Professional certification or designation related to fraud investigations strongly preferred (e.g., CFE, CIFI, FCLS, FCLA, or similar)
Advanced degree highly desired
Experience managing or supervising others preferred
Ability to lead, coach and develop a multi-layer investigations group
Ability to manage external service providers
Advanced claims investigations and resolution skills
Advanced knowledge of insurance and claims handling principles, practices, and procedures
Excellent communication, negotiation, and presentation skills
Excellent analytical and problem solving skills
Proficiency with Microsoft Office Suite and business software
Ability to manage multiple projects and teams
Ability to deal effectively with ambiguous situations and issues
Must be able to work in the United States based on the listed Illinois locations

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process