Workers Compensation Claims Manager

CNA Insurance

. Oversee the work activities and performance of a team of workers compensation claims professionals .

Posted 10/12/2026full-timeChicago • Illinois • United StatesSeniorLead💰 $72,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing a team of workers compensation claims professionals, ensuring compliance with regulatory requirements and driving continuous improvement through data analytics. Possesses extensive knowledge of insurance principles and excels in claims resolution and customer service.

Highest-signal resume keywords

Workers Compensation Claims ExperienceClaims Resolution SkillsData Analytics UtilizationLeadership and CoachingInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims PrinciplesClaims PracticesData AnalysisProblem SolvingPerformance ManagementQuality AssuranceCustomer Service StandardsRegulatory ComplianceProject ManagementVendor Management

Soft Skills

Communication SkillsTeam CollaborationEmployee EngagementCoaching AbilityRelationship Building

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Applicable CertificationsProfessional Designations

Industry Keywords

Insurance IndustryWorkers CompensationClaims ManagementCommercial Insurance LawsRegulatory Requirements

About the role

Key responsibilities & impact

Oversee the work activities and performance of a team of workers compensation claims professionals
Set and communicate expectations, provide direction and coaching, facilitate training and development, manage employee performance, and contribute to employee engagement
Ensure claims are handled according to company protocols, quality and customer service standards, and expense requirements
Ensure team customer satisfaction, quality, service, and cycle time standards are met or exceeded
Monitor claim handling quality, dashboards, file engagement, and provide technical guidance
Review and interpret data analytics, recognize trends, and develop improvement strategies
Manage claims resolution expenses, vendor usage, productivity, and timely disposition standards
Build collaborative relationships with claims operations, coverage resources, underwriters, SIU, Recovery Services, customers, brokers, and vendors
Hold team meetings and regular one-to-one employee discussions; communicate company processes and leadership messages
Maintain compliance with state and local regulatory requirements and stay current on commercial insurance laws, regulations, and trends
Participate in or lead project teams and perform additional assigned duties
Report typically to a Director or above

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Minimum of seven years of related work experience, including workers compensation claims experience
Knowledge of the insurance industry and general knowledge of the organization's products, policies and procedures
Strong claims resolution skills and knowledge of insurance and claims principles, practices and procedures
Strong analytical and problem solving skills
Ability to effectively identify, lead, coach, engage, develop and retain talented claim professionals
Ability to effectively collaborate with internal and external business partners
Excellent communication skills and customer service experience
Ability to utilize data and analytics to measure business results and drive continuous improvements
Ability to manage ambiguous situations and business issues
Knowledge of Microsoft Office Suite and other business-related software
Ability to model CNA's leadership behaviors
Previous management experience is preferred
Applicable certifications or professional designations are preferred

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process