Workers Compensation Claims Representative

CNA Insurance

. Manage an inventory of low to moderate complexity and exposure commercial claims .

Posted 10/8/2026full-timeUnited StatesMid-LevelSenior💰 $47,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial claims, including verifying policy coverage, investigating claims, and negotiating settlements while maintaining compliance with regulatory requirements. Strong analytical and communication skills are essential for developing collaborative relationships and providing exceptional customer service.

Highest-signal resume keywords

Insurance Adjuster LicenseCommercial Insurance KnowledgeClaims InvestigationNegotiation SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementPolicy Coverage VerificationClaim ValuationDocumentation MaintenanceExpense ManagementSubrogation IdentificationFraud Detection

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyCollaborationTime Management

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Commercial ClaimsInsurance IndustryClaim PracticesCustomer ServiceRegulatory Requirements

About the role

Key responsibilities & impact

Manage an inventory of low to moderate complexity and exposure commercial claims
Verify policy coverage, gather necessary information, maintain file documentation and authorize disbursements within authority limits
Interact with insureds, claimants and business partners to provide updates and respond to inquiries
Establish timely and adequate reserves by reviewing policy language and estimating claim valuation
Investigate claims, take recorded statements and work with experts to verify facts
Collaborate with internal and external partners, suppliers and experts
Determine liability and compensability, negotiate settlements and escalate to management as appropriate
Manage expenses by resolving claims accurately and overseeing appropriate resources
Identify subrogation, salvage and potential fraud opportunities and make referrals for further investigation
Achieve quality and cycle-time standards through proper documentation and appropriate claim disbursements
Maintain compliance with state and local regulatory requirements and stay current on commercial insurance laws and trends
Perform additional duties as assigned

Requirements

What you’ll need

High school Diploma required
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Developing basic knowledge of the commercial insurance industry, products and claim practices
Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service
Ability to develop collaborative business relationships with internal and external work partners
Ability to exercise independent judgement, solve basic problems and make sound business decisions
Analytical mindset with critical thinking skills
Strong work ethic, time management and organizational skills
Ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity
Knowledge of Microsoft Office Suite and ability to learn business-related software
Adaptable to a changing environment
Ability to value diverse opinions and ideas
Prior claim handling, business experience in the insurance industry and/or customer service preferred
Associates or Bachelor's Degree preferred

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process