Workers Compensation Claims Representative

CNA Insurance

. Manage an inventory of low to moderate complexity and exposure commercial claims .

Posted 9/18/2026full-timeDeWitt • New York • United StatesMid-LevelSenior💰 $47,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial claims, verifying policy coverage, and ensuring compliance with regulatory requirements. Strong analytical and problem-solving skills are essential for effective claim resolution and customer service.

Highest-signal resume keywords

Insurance Adjuster LicenseCommercial Claims ManagementPolicy Coverage VerificationCustomer Service ExcellenceAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationNegotiation SkillsClaim Valuation EstimationSubrogation IdentificationResource Oversight

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyTime ManagementOrganizational Skills

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Commercial InsuranceClaims PracticesRegulatory ComplianceCustomer SatisfactionFraud Detection

About the role

Key responsibilities & impact

Manage an inventory of low to moderate complexity and exposure commercial claims
Verify policy coverage, gather necessary information, maintain file documentation and authorize disbursements within authority limits
Interact professionally with insureds, claimants and business partners to support customer satisfaction and meet quality and cycle time standards
Provide regular, timely updates and respond to inquiries and requests for information
Verify coverage and establish timely and adequate reserves by reviewing policy language and estimating potential claim valuation
Conduct investigations, take recorded statements and work with experts to determine liability and compensability
Collaborate with internal and external partners, suppliers and experts to facilitate best claim outcomes
Negotiate settlements and escalate claims to management as appropriate
Manage expenses through timely and accurate claim resolution and resource oversight
Identify subrogation, salvage and potential fraud opportunities and make appropriate referrals
Maintain compliance with state and local regulatory requirements
Perform additional duties as assigned

Requirements

What you’ll need

High school Diploma required
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Developing basic knowledge of the commercial insurance industry, products and claim practices
Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service
Ability to develop collaborative business relationships with internal and external work partners
Able to exercise independent judgement, solve basic problems and make sound business decisions
Analytical mindset with critical thinking skills
Strong work ethic, time management and organizational skills
Ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity
Knowledge of Microsoft Office Suite and ability to learn business-related software
Adaptable to a changing environment
Ability to value diverse opinions and ideas
Associates or Bachelor's Degree preferred
Prior claim handling, business experience in the insurance industry and/or customer service preferred

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process