Workers Compensation Claims Specialist

CNA Insurance

. Manage an inventory of low to moderate complexity commercial claims .

Posted 10/9/2026full-timeUnited StatesMid-LevelSenior💰 $47,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial claims, including verifying policy coverage, negotiating settlements, and ensuring compliance with insurance regulations. Possesses strong analytical and communication skills to effectively collaborate with internal and external partners.

Highest-signal resume keywords

Insurance Adjuster LicenseClaim Handling ExperienceCommercial Insurance KnowledgeAnalytical MindsetTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementPolicy Coverage VerificationClaim Valuation EstimationNegotiationSubrogation IdentificationFraud DetectionDocumentation MaintenanceRegulatory ComplianceProblem SolvingCritical Thinking

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyCollaborationAdaptability

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Commercial ClaimsInsurance IndustryCustomer ServiceClaim PracticesRegulatory Standards

About the role

Key responsibilities & impact

Manage an inventory of low to moderate complexity commercial claims
Verify policy coverage, gather information, maintain file documentation and authorize disbursements within authority limits
Interact with insureds, claimants and business partners to provide updates and respond to inquiries
Establish reserves and estimate potential claim valuation by reviewing policy language
Investigate claims, take recorded statements and work with experts to verify facts
Collaborate with internal and external partners, suppliers and experts
Negotiate settlements and escalate matters to management as appropriate
Manage expenses and oversee appropriate claim resources
Identify subrogation, salvage and potential fraud opportunities and make referrals
Meet quality, cycle time, documentation and regulatory compliance standards
Stay current on commercial insurance laws, regulations and trends
Perform additional duties as assigned

Requirements

What you’ll need

High school Diploma required
Associates or Bachelor's Degree preferred
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Prior claim handling, business experience in the insurance industry and/or customer service preferred
Developing basic knowledge of the commercial insurance industry, products and claim practices
Good verbal and written communication skills with ability to demonstrate empathy
Ability to develop collaborative business relationships with internal and external work partners
Ability to exercise independent judgement, solve basic problems and make sound business decisions
Analytical mindset with critical thinking skills
Strong time management and organizational skills
Ability to manage multiple priorities in a fast-paced, collaborative environment
Knowledge of Microsoft Office Suite and ability to learn business-related software
Adaptability to a changing environment
Ability to value diverse opinions and ideas

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities