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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer experience strategy and membership marketing, with a focus on driving engagement and loyalty through data-driven insights and collaborative partnerships. Proven ability to influence stakeholders and implement innovative solutions that enhance the Co-op brand.
Highest-signal resume keywords
Customer Experience StrategyMembership MarketingData-Driven RecommendationsRetail Operations ExpertiseProgram Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MarketingProgram DevelopmentStrategyCustomer InsightsExperience Design
Soft Skills
CollaborationInfluencingFacilitationAlignmentStakeholder Engagement
Certifications & Qualifications
Bachelor’s Degree in Business
Industry Keywords
Customer LoyaltyCo-operative Retailing SystemContinuous ImprovementCustomer-First Best PracticesOrganizational Capability
About the role
Key responsibilities & impact- Shape the customer and member experience strategy to strengthen engagement, loyalty, and the Co-op brand
- Transform customer insights and business needs into programs, campaigns, and solutions delivering measurable value
- Build partnerships across the Co-operative Retailing System to influence decisions, align priorities, and drive implementation
- Provide data-driven recommendations and support continuous improvement
- Advance customer-first best practices, organizational capability, and innovation in experience design
- Serve as subject matter expert in customer experience and membership marketing
- Provide recommendations that strengthen member engagement, customer loyalty, and the Co-op value proposition
- Report to the Senior Manager, Local Co-op & Membership Marketing
- Work with local Co-op leaders, marketing professionals, and business stakeholders
Requirements
What you’ll need- 6-9 years of progressively responsible experience in marketing, program development, or strategy
- Strong retail operations and customer service expertise
- Bachelor’s degree in business (a combination of relevant education and experience may be considered)
- May be required to complete a criminal record check in accordance with FCL policies
- Ability to partner with local Co-ops and collaborate with diverse leaders, marketing professionals, and business stakeholders
- Ability to influence, facilitate discussions, and foster alignment among groups with varying priorities and perspectives
Benefits
Comp & perks- Competitive salaries
- Short-term incentives
- Employer-contributed pension plan
- Learning opportunities to grow and develop as a Team Member
- Reasonable accommodations throughout the recruitment process
- Confidential handling of accommodation information