Benefits Administrator

Coates Group

. Administer U.S. and Canada benefits programs and serve as the primary liaison among employees, benefits brokers, carriers, and vendors . Respond to employee questions, resolve benefits issues, escalate complex matters

Posted 10/5/2026full-timeChicago • Illinois • United StatesSeniorLead💰 $105,600 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in benefits administration and human resources, with a strong focus on U.S. and Canadian benefits programs, compliance, and employee engagement initiatives. Proficient in managing benefits enrollments, leave-of-absence programs, and collaborating with various stakeholders to ensure effective communication and process improvements.

Highest-signal resume keywords

Benefits AdministrationHuman Resources ExperienceU.S. And Canadian Benefits KnowledgeHRIS And Payroll SystemsEmployee Engagement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits Programs ManagementLeave-Of-Absence AdministrationCompliance TrackingEmployee OnboardingEmployee Handbook CreationBenefits EnrollmentCase CoordinationDocumentation ManagementPayroll ProcessingProcess Improvement

Soft Skills

Problem SolvingAdaptabilityCommunicationIndependenceAccountability

Tools & Technologies

Microsoft OfficeHRISADPHiBobCarrier Platforms

Industry Keywords

Employee BenefitsWorkplace SafetyAnti-Discrimination RequirementsGlobal Mobility AdministrationEmployee Well-Being Initiatives

About the role

Key responsibilities & impact

Administer U.S. and Canada benefits programs and serve as the primary liaison among employees, benefits brokers, carriers, and vendors
Respond to employee questions, resolve benefits issues, escalate complex matters, and provide timely and accurate information
Administer leave-of-absence programs across the U.S. and Canada, including communications, documentation, case coordination, tracking, and compliance
Administer benefits enrollments, qualifying life event changes, terminations of coverage, and related updates across HiBob, ADP, carrier platforms, and related systems
Partner on benefits renewals, plan design changes, employee communications, and ongoing administration
Facilitate People & Culture onboarding for new hires
Support offboarding activities, including benefits-related communications and compliance items
Create, maintain, and update employee handbooks, policies, procedures, and related documentation
Drive administration and implementation of employee well-being and engagement initiatives for North America
Partner with payroll and finance on benefits deductions, leave-related pay changes, payroll updates, and audits
Provide backup support for North American payroll processing
Respond to employee, manager, vendor, and external inquiries related to People & Culture policies, benefits, leaves, and processes
Support People & Culture projects, benefits initiatives, compliance activities, and process improvements
Coordinate global mobility administration, including immigration documentation, case tracking, records maintenance, and coordination with employees, managers, and external immigration partners

Requirements

What you’ll need

7+ years of benefits administration or related Human Resources experience, including ownership of benefits programs for a mid-sized or larger organization
Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience
Working knowledge of U.S. and Canadian benefits, leave, employment, workplace safety, and anti-discrimination requirements
Experience supporting employees and operations across the U.S. and Canada preferred
Ability to manage competing priorities, work independently, adapt to changing needs, and meet deadlines with accuracy and accountability
Proficiency in Microsoft Office
Experience with HRIS, payroll, benefits, and carrier systems
Ability to work on-site in the Chicago office at least three days per week