Benefits Administrator

Coates Group

. Administer U.S. and Canada benefits programs and serve as the primary liaison among employees, benefits brokers, carriers, and vendors . Respond to employee questions, resolve benefits issues, escalate complex matters

Posted 10/21/2026full-timeChicago • Illinois • United StatesSeniorLead💰 $105,600 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in benefits administration and human resources, with a strong focus on U.S. and Canadian benefits programs, compliance, and employee engagement initiatives. Proficient in managing benefits enrollments, leave-of-absence programs, and collaborating with various stakeholders to enhance organizational effectiveness.

Highest-signal resume keywords

Benefits AdministrationHuman Resources ExperienceU.S. And Canadian Benefits KnowledgeHRIS And Payroll SystemsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits Programs ManagementLeave-Of-Absence AdministrationEmployee CommunicationsCompliance TrackingCase CoordinationBenefits Enrollment ProcessingPlan Design ChangesEmployee Handbook CreationPayroll UpdatesGlobal Mobility Administration

Soft Skills

Problem SolvingAdaptabilityIndependenceAccountabilityCommunication

Tools & Technologies

HiBobADPHRISCarrier Platforms

Industry Keywords

Employee Wellbeing InitiativesBenefits RenewalsWorkplace SafetyAnti-Discrimination RequirementsPeople & Culture Projects

About the role

Key responsibilities & impact

Administer U.S. and Canada benefits programs and serve as the primary liaison among employees, benefits brokers, carriers, and vendors
Respond to employee questions, resolve benefits issues, escalate complex matters, and provide timely and accurate information
Administer leave-of-absence programs across the U.S. and Canada, including communications, documentation, case coordination, tracking, and compliance
Process benefits enrollments, qualifying life event changes, terminations of coverage, and related updates across HiBob, ADP, carrier platforms, and related systems
Partner on benefits renewals, plan design changes, employee communications, and administration
Facilitate People & Culture onboarding for new hires
Support offboarding activities, benefits communications, and compliance items
Create, maintain, and update employee handbooks, policies, procedures, and related documentation
Administer employee wellbeing and engagement initiatives for North America
Partner with payroll and finance on benefits deductions, leave-related pay changes, payroll updates, and audits
Provide backup support for North America payroll processing
Respond to employee, manager, vendor, and external inquiries about policies, benefits, leaves, and processes
Support People & Culture projects, benefits initiatives, compliance activities, and process improvements
Coordinate global mobility administration, including immigration documentation, case tracking, records maintenance, and coordination with immigration partners

Requirements

What you’ll need

7+ years of benefits administration or related Human Resources experience, including ownership of benefits programs for a mid-sized or larger organization
Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience
Working knowledge of U.S. and Canadian benefits, leave, employment, workplace safety, and anti-discrimination requirements
Experience supporting employees and operations across the U.S. and Canada preferred
Ability to manage competing priorities, work independently, adapt to changing needs, and meet deadlines with accuracy and accountability
Proficiency in Microsoft Office
Experience with HRIS, payroll, benefits, and carrier systems
Ability to work on-site in the Chicago office at least three days per week