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Experience Designer – Future Experience
Coates Group. Investigate customer, operational and business behaviours through contextual research, field observation, interviews and stakeholder engagement .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in experience, interaction, service, and product design, with a strong focus on journey design, prototyping, and usability testing. Proficient in translating insights into innovative concepts and facilitating collaboration across teams to enhance customer experiences.
Highest-signal resume keywords
Experience DesignPrototypingUsability TestingFigma ProficiencyInclusive Design Principles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Experience DesignInteraction DesignService DesignProduct DesignJourney DesignInterface DesignConcept DevelopmentPrototypingUsability TestingAccessibility
Soft Skills
CollaborationFacilitationCommunicationStakeholder EngagementIdeation
Tools & Technologies
FigmaDesign Prototyping ToolsEmerging Technology ExperiencesAI-Enabled Experiences
Industry Keywords
Customer ExperienceBehavioral InsightsDesign-System PrinciplesExplorationIteration
About the role
Key responsibilities & impact- Investigate customer, operational and business behaviours through contextual research, field observation, interviews and stakeholder engagement
- Map end-to-end experiences across people, processes, physical environments and technology
- Synthesise research, behavioural insights, business signals and emerging trends into experience opportunities, hypotheses and assumptions
- Design experiments and validation activities with clear learning objectives and evaluation criteria
- Translate insights and hypotheses into future-state journeys, service concepts, interaction models and interactive prototypes
- Facilitate collaborative discovery, ideation and evaluation with internal teams, clients and partners
- Communicate research findings, experiment results and future opportunities through demonstration narratives, scripts and supporting materials
- Develop reusable patterns, templates and assets to improve exploration, prototyping and iteration
- Work under the Director of Future Experience to translate emerging customer needs, behavioural shifts and technology possibilities into testable concepts
- Connect discovery with experimentation across physical, digital and service environments to guide experience direction, product opportunities and future investment decisions
Requirements
What you’ll need- Demonstrated experience in experience, interaction, service or product design
- Strong portfolio covering concept development, journey design, interface design and prototyping
- Proficiency in Figma and contemporary design and prototyping tools
- Experience conducting or supporting concept validation and usability testing
- Understanding of accessibility, inclusive design and design-system principles
- Experience collaborating with engineering and product teams in ambiguous, early-stage environments
- Experience with AI-enabled, adaptive or emerging-technology experiences is desirable
Benefits
Comp & perks- Annual market competitive bonus program
- Thrive Program with flexible work options
- Dedicated time to prioritize health and wellbeing
- Virtual yoga or meditation sessions
- Global Wellness paid day off
- Give Back Day for community impact
- Rapid career advancement opportunities