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Office and Operations Manager
Coates Group. Support O2C process execution in partnership with AM/PM and GSS, including sales orders, quotations, and invoices .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales administration and finance operations, with strong capabilities in managing accounts receivable, customer interactions, and operational processes. Proficient in relationship management and communication in both French and English, supporting organizational growth and efficiency.
Highest-signal resume keywords
Sales AdministrationAccounts Receivable ManagementMicrosoft Office SuiteRelationship ManagementBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales OrdersQuotationsInvoicesCash CollectionCost MonitoringPurchase OrdersAccounts ReconciliationDatabase ManagementAdministrative SupportOperational Processes
Soft Skills
Communication SkillsInterpersonal SkillsProblem-SolvingMulti-TaskingStakeholder Engagement
Tools & Technologies
CRM SystemsERP SystemsEmail PlatformsBusiness ToolsIT Equipment Management
Industry Keywords
O2C ProcessGlobal EnvironmentsFinancial ProcessesEmployee OnboardingCorporate Documentation
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Support O2C process execution in partnership with AM/PM and GSS, including sales orders, quotations, and invoices
- Distribute quotations and invoices to customers via email or requested platforms
- Manage purchase orders not managed by SC, such as services
- Maintain, monitor, and alert on costs and selling price application
- Drive cash collection using weekly AR trackers through email and phone calls
- Support accounts receivable reconciliation and linked balances
- Interact with customers regarding uneven balances, credit notes, and invoice corrections
- Escalate cash collection issues with AM/PM when necessary
- Maintain the customer database, including customer creation and accounting contact updates
- Drive ad hoc sales administration projects, such as direct debit implementation
- Ensure smooth and efficient office operations, including facilities maintenance, travel arrangements, courier management, and vendor liaison
- Support employee onboarding and personnel administration
- File corporate and legal documentation accurately
- Manage local IT equipment inventory
- Provide administrative support across the business unit
- Work with the P&C Business Partner for International Markets on P&C initiatives and improve administrative processes
- Manage mid-year and end-of-year events for both offices
- Serve as key contact for the Communication team
- Streamline practices, manage operational and financial processes, enhance productivity, and support Coates Europe's growth strategy
Requirements
What you’ll need- Experience in sales administration and finance operations in multi-tasking, multi-functional, and global environments
- Excellent oral and written communication skills in French and English
- Ability to engage with various internal and external stakeholders with strong relationship management skills
- Strong knowledge of Microsoft Office Suite
- Familiarity with modern technology management processes and business tools
- Familiarity with CRM and ERP systems
Benefits
Comp & perks- Annual market competitive bonus program
- Thrive Program with flexible work options
- Dedicated time to prioritize health and wellbeing
- Virtual yoga or meditation sessions
- Global Wellness paid day off
- Give Back Day to make an impact in the community
- Rapid career advancement opportunities