Engagement Associate, 12 month contract

Cochlear

. Engage with candidates throughout the decision-making and implantation process .

Posted 11/6/2026full-timeSydney • AustraliaMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong influencing, negotiating, and communication skills while providing empathetic customer support throughout the consumer journey. Possesses technical fluency with web-based tools and experience in the hearing industry, particularly with cochlear implants.

Highest-signal resume keywords

Bachelor's DegreeSales ExperienceStrong Influencing SkillsHearing Industry ExperiencePatient Support Program Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Persuasive Communication SkillsStrong Telephone SkillsStrong Interpersonal SkillsHigh Emotional IntelligenceAbility to Coordinate and Organise

Tools & Technologies

Web-Based ToolsInteractive Tools

Industry Keywords

Cochlear ImplantsConsumer RelationsNot-For-Profit EngagementConsumer CampaignsConsumer Trends

About the role

Key responsibilities & impact

Engage with candidates throughout the decision-making and implantation process
Provide personalised and accurate information and an empathetic experience
Follow up and communicate regularly with consumers
Engage consumers and candidates through clinic events, office events, tech-talks, and product trials
Attend consumer events and build ongoing relationships as the primary contact
Liaise on assigned inbound and outbound telephone calls and email communications
Provide administrative support for consumer campaigns in collaboration with the Marketing Team
Document consumer trends and concerns in business systems and report them to team leadership
Offer solutions and creative ideas for responding to customer trends
Provide direct customer support and nurture consumers through their hearing journey

Requirements

What you’ll need

Bachelor’s degree or equivalent business experience required
At least a few years of sales experience
Strong influencing and negotiating skills
Strong persuasive written, verbal, and communication skills
Strong telephone skills
Strong interpersonal skills across diverse demographics
High emotional intelligence and ability to manage one’s own feelings and experiences to match another person’s emotional level
Technical fluency and advanced comfort with web-based and interactive tools
Ability to coordinate, organise, and report data systematically
Hearing industry experience, preferably with cochlear implants
Engagement and communication experience with not-for-profit community and consumer relations
Patient Support Program experience

Benefits

Comp & perks

Training and development opportunities
Internal programs and employee benefits supporting continuous learning and professional development
Programs supporting family or personal life commitments and work-life balance
Collaborative work environment
Opportunity to do meaningful work for an iconic Australian company