Collections & Customer Support Specialist

Coconut Careers

. Review invoices and customer contacts in Upflow .

Posted 10/6/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $1,250 - $2,150 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounts receivable collections and customer support, with a strong focus on customer retention and problem-solving. Proficient in using Upflow and other relevant tools to manage invoices, support tickets, and customer inquiries effectively.

Highest-signal resume keywords

Accounts Receivable CollectionsCustomer SupportUpflow ExperiencePayment ConversationsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Invoice ReviewCollection CallsTicket ScreeningBasic TroubleshootingCustomer Retention Strategies

Soft Skills

PersistenceCustomer-FocusedFlexible Problem-Solving

Tools & Technologies

UpflowNutshellFreshdeskMS Suite

Industry Keywords

Accounts ReceivableCustomer SuccessPayment OptionsSupport Tickets

About the role

Key responsibilities & impact

Review invoices and customer contacts in Upflow
Follow Upflow’s automated email cadence and conduct persistent collection calls
Answer inbound customer support inquiries
Help resolve basic account-access and product issues
Screen and prioritize support tickets
Assign or escalate tickets to the appropriate customer success representative
Conduct payment conversations with a customer-retention focus
Explore payment options beyond overdue-payment reminders

Requirements

What you’ll need

Work accounts receivable collections: review invoices and customer contacts in Upflow, follow automated email cadence, and make persistent collection calls
Handle initial customer support: answer inbound inquiries, assist with basic account-access or product issues, screen and prioritize tickets, and assign or escalate them to the appropriate customer success representative
Approach payment conversations with customer retention in mind, exploring options rather than relying only on overdue-payment reminders
Some sales experience is good to have
Experience with Upflow or a similar AR system is good to have
Persistent and comfortable making collection calls
Technically self-sufficient and able to troubleshoot basic issues while working remotely
Customer-focused, with flexible problem-solving in payment conversations
Experience with Upflow (AR), Nutshell (CRM), Freshdesk (support tickets), and MS Suite (Outlook and Teams)
English resume and CEFR English proficiency level required for the application
Full-time availability, 40 hours/week
Availability during PDT business hours
Must complete a Coconut VA profile, one-minute introduction video, and application instructions

Benefits

Comp & perks

Competitive Salary
13th Month Pay
12 days of PTO
12 paid US holidays
Maternity & Paternity Leave
Comprehensive Healthcare
Life Insurance
Mental Health Support
Milestone Gifts & Birthday Treats
Island getaways, virtual town halls, and regional meetups
Supportive professional network for learning, growth, and connection