Customer Support Agent

Coconut Careers

. Manage customer email communication and day-to-day support requests .

Posted 10/14/2026part-timeRemote • PhilippinesMid-LevelSenior💰 $650 - $1,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer communications and support requests, with a focus on providing personalized, high-quality service. Proficient in navigating e-commerce platforms and handling complex customer cases effectively.

Highest-signal resume keywords

Customer Email Communication ManagementE-Commerce SupportShopify ExperienceComplex Case HandlingPersonalized Customer Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementBuilding Custom CartsApplying DiscountsProviding Tailored RecommendationsSubscription Management

Soft Skills

EmpathyProactivityDetail-OrientedCustomer-FocusedStrong Communication

Tools & Technologies

ShopifyMonday.comRichpanelLoop SubscriptionsOkendo

Certifications & Qualifications

English Proficiency Rating (CEFR)

Industry Keywords

Premium Customer ServiceCosmetologyTechnical SkincareE-CommerceCustomer Support

About the role

Key responsibilities & impact

Manage customer email communication and day-to-day support requests
Navigate customer accounts, edit orders, and manage fulfillment or subscription actions
Take over chat conversations after AI initiates them and handle complex cases
Support phone conversations as phone support is introduced
Provide personalized, white-glove purchase and support experiences
Build custom carts, apply discounts, and guide customers through purchases
Read customer situations closely and provide tailored recommendations, swaps, resolutions, and follow-through
Complete the English proficiency rating, Coconut VA Profile resume, and 1-minute introduction video before applying

Requirements

What you’ll need

Experience managing customer email communication and day-to-day support requests
Experience navigating customer accounts, editing orders, and managing fulfillment or subscription actions
Experience handling complex customer cases through chat
Ability to support phone conversations as phone support is introduced
Ability to provide a personalized, white-glove purchase and support experience
Ability to build custom carts, apply discounts, and guide customers through purchases
Ability to provide tailored recommendations, swaps, resolutions, and follow-through
Esthetics, cosmetology, or technical skincare background is good to have
Experience in premium customer service, e-commerce support, and order management is good to have
Ability to explain products and guide customers toward suitable purchases or swaps
Empathetic, proactive, detail-oriented, and customer-focused
Strong communication skills
Shopify experience
Monday.com experience
Industry/tools experience with Richpanel, Loop Subscriptions, Okendo, Redo, Shopify, and Monday.com
English proficiency rating using CEFR
Resume must follow the Coconut VA Profile Template and be in English
1-minute introduction video, preferably using Loom; broken or dummy links result in disqualification

Benefits

Comp & perks

Competitive Salary
13th Month Pay
Paid Time Off: 12 days of PTO
12 paid US holidays
Maternity & Paternity Leave
Comprehensive Healthcare
Life Insurance through the full-time HMO plan
Mental Health Support, including mental health consultations and wellness resources
Milestone Gifts & Birthday Treats
Team experiences, including island getaways, virtual town halls, and regional meetups
Supportive professional community for learning, growth, and connection