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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving skills in payment operations, with a focus on accuracy and process improvement. Capable of collaborating effectively with cross-functional teams and managing multiple tasks in a fast-paced environment.
Highest-signal resume keywords
Payment Operations ExperienceStrong Analytical SkillsData Management and ReportingCross-Functional CollaborationDetail-Oriented and Organized
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction MonitoringReconciliationsOperational InvestigationsProcess ImprovementData ValidationPayout ReportingKYC ActivitiesAccess ManagementIssue ResolutionPayment Transactions
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsProblem-Solving SkillsOwnership and Accountability
Tools & Technologies
Payment PlatformsFinancial SystemsOperational ToolsSpreadsheetsDashboardsReporting Tools
Industry Keywords
FintechE-CommerceB2BDigital ServicesPayment Operations
About the role
Key responsibilities & impact- Prepare and deliver complete, accurate, and timely payout reports
- Gather transaction data and validate inputs to identify discrepancies or data issues
- Coordinate with internal stakeholders to identify root causes and drive resolution
- Coordinate with payment providers on title approvals and KYC activities
- Gather required documents and information from internal teams and track progress
- Manage follow-ups and records with internal and external stakeholders to maintain accurate approval logs
- Coordinate access requests by validating required information and approvals
- Maintain complete and accurate access records
- Create and update reports, trackers, and records for payment operations deliverables
- Ensure clear handoffs and persistent follow-through for issues requiring action from other teams
- Provide clear, timely status updates on payment-related requests and issues
- Identify recurring issues, improve reporting accuracy and turnaround times, and support process enhancements
- Assist with setting up and maintaining new payment operations processes and controls
- Collaborate with Payments, Finance, Compliance, Commercial Operations, and external payment providers
Requirements
What you’ll need- Based in the Philippines and able to work effectively with regional and global stakeholders
- Strong written and verbal English communication skills
- Highly organized and detail-oriented, with a strong focus on accuracy
- Strong sense of ownership and ability to follow tasks through to completion
- Ability to collaborate effectively with cross-functional and international teams
- Strong analytical and problem-solving skills, particularly when investigating discrepancies or operational issues and identifying process improvement opportunities
- Ability to manage multiple requests and prioritize tasks based on urgency and business impact
- Comfortable creating, maintaining and working with data, operational trackers, and structured processes
- Able to work independently while knowing when to escalate issues or seek support
- Experience in payment operations, financial operations, fintech, e-commerce, or related operational roles (bonus)
- Experience handling payment transactions, reconciliations, transaction monitoring, or operational investigations (bonus)
- Familiarity with payment platforms, financial systems, or operational tools (bonus)
- Experience working with spreadsheets, dashboards, or reporting tools (bonus)
- Experience in a B2B, fintech, payments, or digital services environment (bonus)
Benefits
Comp & perks- Possibility of conversion to a full-time position within the wider B2B Operations organization, depending on business needs and individual performance
- Equal opportunity and inclusive work environment