Coda

Customer Support

• Drive day-to-day KYC onboarding and periodic KYC reviews/remediation activities for partners according to established processes and controls
• Review submitted KYC information and documentation for completeness and accuracy
• Coordinate with stakeholders to obtain missing or additional documentation
• Manage follow-ups to ensure KYC cases progress within agreed timelines
• Respond to and resolve publishers’ queries on onboarding, compliance, and finance processes through internal collaboration with subject matter experts
• Work with commercial, compliance, and other internal teams to support onboarding and support deliverables
• Create and maintain reports, documentation, trackers, and records
• Ensure appropriate handoff and follow-through for issues requiring action from other teams
• Provide timely stakeholder updates on requests, queries, and issues
• Identify recurring issues and opportunities to improve reporting accuracy, process efficiency, and turnaround time
• Support implementation and maintenance of new onboarding and support processes and controls

Business Support Specialist – 6 Months Contract

• Prepare and deliver complete, accurate, and timely payout reports
• Gather transaction data and validate inputs to identify discrepancies or data issues
• Coordinate with internal stakeholders to identify root causes and drive resolution
• Coordinate with payment providers on title approvals and KYC activities
• Gather required documents and information from internal teams and track progress
• Manage follow-ups and records with internal and external stakeholders to maintain accurate approval logs
• Coordinate access requests by validating required information and approvals
• Maintain complete and accurate access records
• Create and update reports, trackers, and records for payment operations deliverables
• Ensure clear handoffs and persistent follow-through for issues requiring action from other teams
• Provide clear, timely status updates on payment-related requests and issues
• Identify recurring issues, improve reporting accuracy and turnaround times, and support process enhancements
• Assist with setting up and maintaining new payment operations processes and controls
• Collaborate with Payments, Finance, Compliance, Commercial Operations, and external payment providers