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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in KYC onboarding, compliance operations, and stakeholder management, with a strong focus on accuracy and process efficiency. Proficient in managing documentation review and customer information validation while maintaining effective communication with regional and global stakeholders.
Highest-signal resume keywords
KYC OnboardingCompliance OperationsStakeholder ManagementDocumentation ReviewAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KYC ProcessesCustomer Due DiligenceRegulatory ComplianceData ManagementProblem-Solving
Soft Skills
Strong CommunicationAttention to DetailOrganizational SkillsOwnershipIndependence
Tools & Technologies
CRMTicketing ToolsCase Management ToolsWorkflow ToolsSpreadsheets
Industry Keywords
FintechPaymentsE-CommerceDigital ServicesAccount Servicing
About the role
Key responsibilities & impact- Drive day-to-day KYC onboarding and periodic KYC reviews/remediation activities for partners according to established processes and controls
- Review submitted KYC information and documentation for completeness and accuracy
- Coordinate with stakeholders to obtain missing or additional documentation
- Manage follow-ups to ensure KYC cases progress within agreed timelines
- Respond to and resolve publishers’ queries on onboarding, compliance, and finance processes through internal collaboration with subject matter experts
- Work with commercial, compliance, and other internal teams to support onboarding and support deliverables
- Create and maintain reports, documentation, trackers, and records
- Ensure appropriate handoff and follow-through for issues requiring action from other teams
- Provide timely stakeholder updates on requests, queries, and issues
- Identify recurring issues and opportunities to improve reporting accuracy, process efficiency, and turnaround time
- Support implementation and maintenance of new onboarding and support processes and controls
Requirements
What you’ll need- Based in Malaysia and able to work effectively with regional and global stakeholders
- Strong written and verbal English communication skills
- Mandarin preferred but not required
- Highly organized and able to manage multiple queries and follow-ups simultaneously
- Strong attention to detail and ability to work accurately with sensitive business and customer information
- Strong sense of ownership and ability to follow cases through to completion
- Strong communication and stakeholder management skills
- Ability to work with structured processes and compliance/finance requirements
- Strong analytical and problem-solving skills
- Ability to work independently while knowing when to escalate cases or seek guidance
- Experience in KYC, customer onboarding, compliance operations, account servicing, or partner operations preferred
- Familiarity with KYC processes, customer due diligence, and regulatory compliance requirements
- Experience handling documentation review and customer information validation
- Experience in fintech, payments, e-commerce, digital services, or related industries advantageous
- Experience with CRM, ticketing, case management, or workflow tools beneficial
- Strong spreadsheet and data management skills advantageous
Benefits
Comp & perks- Possibility of conversion to a full-time position within the wider B2B Operations organization, depending on business needs and individual performance
- Equal opportunity and inclusive work environment