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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payment operations, including transaction monitoring, reconciliations, and process improvements, while effectively collaborating with cross-functional teams and maintaining accurate records. Strong analytical skills support the identification of discrepancies and enhancement of operational efficiency.
Highest-signal resume keywords
Payment Operations ExperienceStrong Analytical SkillsDetail-OrientedEffective CommunicationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction MonitoringReconciliationsData ValidationOperational TrackingProcess Enhancement
Soft Skills
Highly OrganizedStrong Sense of OwnershipProblem-SolvingCollaborationIndependence
Tools & Technologies
Payment PlatformsFinancial SystemsSpreadsheetsDashboardsReporting Tools
Industry Keywords
FintechB2BPaymentsE-CommerceDigital Services
About the role
Key responsibilities & impact- Prepare and deliver complete, accurate, and timely payout reports
- Gather transaction data and validate inputs to identify discrepancies or data issues
- Coordinate with internal stakeholders to identify root causes and drive resolution
- Coordinate with payment providers on title approvals and KYC activities
- Gather required documents and information from internal teams and track progress
- Manage follow-ups and records with internal and external stakeholders to maintain accurate approval logs
- Coordinate access requests by validating required information and approvals
- Maintain complete and accurate access records
- Create and update reports, trackers, and records for payment operations deliverables
- Ensure clear handoffs and persistent follow-through for issues requiring action from other teams
- Provide clear, timely status updates on payment-related requests and issues
- Identify recurring issues, improve reporting accuracy and turnaround times, and support process enhancements
- Assist with setting up and maintaining new payment operations processes and controls
- Support day-to-day operations of Coda’s payment processes within the wider B2B Operations organization
- Work with Payments, Finance, Compliance, Commercial Operations, and external payment providers to manage requests, investigate issues, and ensure smooth execution of payment processes
Requirements
What you’ll need- Based in the Philippines and able to work effectively with regional and global stakeholders
- Strong written and verbal English communication skills
- Highly organized and detail-oriented, with a strong focus on accuracy
- Strong sense of ownership and ability to follow tasks through to completion
- Ability to collaborate effectively with cross-functional and international teams
- Strong analytical and problem-solving skills, particularly when investigating discrepancies or operational issues, and when identifying process improvement opportunities
- Ability to manage multiple requests and prioritize tasks based on urgency and business impact
- Comfortable creating, maintaining and working with data, operational trackers, and structured processes
- Able to work independently while knowing when to escalate issues or seek support
- Experience in payment operations, financial operations, fintech, e-commerce, or related operational roles
- Experience handling payment transactions, reconciliations, transaction monitoring, or operational investigations
- Familiarity with payment platforms, financial systems, or operational tools is an advantage
- Experience working with spreadsheets, dashboards, or reporting tools
- Experience in a B2B, fintech, payments, or digital services environment is beneficial
Benefits
Comp & perks- Possibility of conversion to a full-time position within the wider B2B Operations organization, depending on business needs and the individual's performance