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Coda

Customer Support Specialist, English, Tagalog

Coda

. Respond and resolve customer inquiries professionally and emphatically via email, web forms, Live Chat, Facebook, WhatsApp and other support channels .

Posted 10/27/2026full-timeManila • PhilippinesMid-LevelSenior💰 ₱26,000 - ₱28,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer support with a focus on digital communication platforms, ensuring high-quality service and effective problem resolution. Proficient in CRM tools and ticketing systems, with strong bilingual communication skills in Tagalog and English.

Highest-signal resume keywords
Customer Support ExperienceBilingual Communication SkillsProficient In CRM ToolsStrong Problem-Solving SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportDigital Communication PlatformsCRM ToolsTicketing SystemsZendeskProcess ImprovementService-Level AgreementsDocumentationFeedback MonitoringGifting Sector Knowledge
Soft Skills
Written CommunicationOrganizational SkillsTime ManagementEmpathyCollaboration
Tools & Technologies
ZendeskCRM SystemsTicketing Systems
Industry Keywords
Customer FeedbackClient ServicingService-Level AgreementsFast-Paced EnvironmentDigital Support Channels

About the role

Key responsibilities & impact
  • Respond and resolve customer inquiries professionally and emphatically via email, web forms, Live Chat, Facebook, WhatsApp and other support channels
  • Document all interactions accurately in the ticketing or CRM system for tracking and reporting purposes
  • Collaborate with internal teams to escalate and resolve complex customer issues
  • Stay updated on company products, services, and policies to provide informed and accurate support
  • Monitor customer feedback from digital platforms and share insights for process improvements
  • Proactively suggest improvements to FAQs and Zendesk knowledgebase based on customer feedback
  • Proactively develop a strong understanding of the gifting sector and the clients supported
  • Ensure response times meet service-level agreements (SLAs) and quality benchmarks

Requirements

What you’ll need
  • Proven experience in customer support or client servicing, preferably managing digital communication platforms
  • Good communication skills in Tagalog and English to answer customers' queries in Tagalog and English
  • Strong written communication skills with a customer-first approach
  • Proficient in using CRM tools and ticketing systems such as Zendesk preferred
  • Excellent problem-solving skills, highly organised with exceptional attention to detail
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment
  • Willingness to work in shifts, including weekends and holidays, as needed