Account Director

CodaMetrix

. Own a portfolio of client relationships and drive adoption, retention, and growth of CodaMetrix’s AI-powered autonomous coding solutions .

Posted 9/15/2026full-timeBoston • Massachusetts • United StatesLead💰 $135,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management with a focus on strategic client relationships, revenue growth, and the ability to drive adoption of AI-powered solutions. Proven track record in analytics, risk resolution, and collaboration across cross-functional teams in a fast-paced environment.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementAnalytical SkillsHealthcare ExperienceAI/ML Technologies Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data PresentationRisk ResolutionGrowth Strategy ExecutionCross-Functional CollaborationClient Health Monitoring

Soft Skills

Critical ThinkingMentoringRelationship BuildingProblem SolvingAdaptability

Industry Keywords

HealthcareAI-Powered SolutionsClient FeedbackBusiness ReviewsStartup Experience

About the role

Key responsibilities & impact

Own a portfolio of client relationships and drive adoption, retention, and growth of CodaMetrix’s AI-powered autonomous coding solutions
Execute client-specific growth strategies to increase usage and adoption and cultivate upsell/cross-sell opportunities
Build trusted-advisor relationships with key client stakeholders and expand account footprint
Scale advanced analytics into insights that help clients make data-driven decisions
Partner with Product to drive adoption of new features and functionality and align the client adoption pipeline
Collaborate with Sales, Solutions, Implementation, and Product on sales support, client transitions, and account planning
Own cross-functional outcomes, manage at-risk dependencies, and escalate internally before customer impact
Monitor client health, proactively resolve issues, and run regular business reviews
Manage account escalations through resolution while maintaining strong relationships
Represent client feedback internally to inform product development and track industry and competitive trends
Senior Account Director: proactively identify delivery risks, drive cross-team resolution, escalate to leadership, mentor the team, build shared best practices, and develop subject matter expertise

Requirements

What you’ll need

5+ years in account management focused on strategic client relationships and revenue growth
3+ years in healthcare
Strong analytical and critical-thinking skills
Ability to present data and insights effectively
Track record of resolving risk before it reaches the client
Willingness to navigate internal stakeholders and barriers
Comfortable in a fast-paced startup environment
Ability to work with remote teams
Understanding of AI/ML technologies preferred
Prior startup experience preferred
Background check required upon acceptance of a job offer
Must be authorized to work in the United States
Senior Account Director alternative: 8+ years in account management, including 5+ years in healthcare managing large accounts; experience mentoring or managing account managers/CSMs; track record owning cross-functional escalations to resolution

Benefits

Comp & perks

Health insurance: employer covers 80% of medical and dental insurance costs; vision insurance
401(k) plan available one month after the first day
Generous, managed but not limited Paid Time Off policy
Annual performance evaluations and individual growth support
Annual company awards with peer nominations
Modern open plan workspace in Boston’s Back Bay neighborhood
Employer-paid life insurance
Employer-paid short-term and long-term disability insurance