Senior Director of Account Management

CodaMetrix

. Lead, hire, manage, and coach Strategic Account Executives and Account Directors .

Posted 10/12/2026full-timeRemote • United StatesSenior💰 $175,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in account management and customer success, with a strong focus on revenue cycle management and healthcare consulting. Proven ability to lead teams, manage enterprise-account portfolios, and engage effectively with C-suite stakeholders.

Highest-signal resume keywords

Account ManagementRevenue Cycle ManagementTeam LeadershipMedical CodingExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account OwnershipPerformance Data AnalysisAutomation PerformanceDenial TrendsCoding AccuracyStrategic Account PlanningQBR Quality CheckGo-Live OptimizationAccount-Health SignalsRetention and Expansion Accountability

Soft Skills

CoachingRelationship DepthJudgmentOutcome-Focused ManagementHigh-Agency Working Style

Tools & Technologies

AI-Assisted Tools

Certifications & Qualifications

RHIARHITCCSCPCRN Credential

Industry Keywords

Healthcare ConsultingHealth System OperationsIntegrated Delivery NetworksAcademic Medical CentersC-Suite Engagement

About the role

Key responsibilities & impact

Lead, hire, manage, and coach Strategic Account Executives and Account Directors
Own team performance, development, and 1:1 rhythms
Establish decision autonomy, coverage depth, account ownership, and backup coverage
Define account-management standards and review strategic and active account plans
Quality-check QBRs, executive touchpoints, renewal plans, and expansion plans
Own the portfolio narrative for executive leadership
Run an executive escalation forum focused on decisions and resolution
Serve as the first escalation point for account owners and surface material risks with options
Ensure implementation-to-post-go-live optimization handoffs are planned
Track go-live and contracted-versus-live revenue ramps against forecasts
Partner with Implementation, Integration, Support, Product, ML, and Quality to resolve root causes
Define account-health signals and work with analytics partners to identify drift early
Partner with Sales on renewals, expansion plays, retention, expansion pipeline, and go-live conversion
Serve as executive sponsor on key accounts and co-present business reviews
Directly own a small number of accounts
Model strategic ownership, orchestration, judgment, relationship depth, and outcome-focused account management

Requirements

What you’ll need

12+ years in account management, customer success, revenue cycle management, health system operations, or healthcare consulting
At least 5 years leading teams
Senior Director candidates: experience managing senior account owners or managers and retention and expansion accountability for an enterprise-account portfolio
Working fluency in medical coding and revenue cycle management
Conversant in automation performance, denial trends, and coding accuracy
Credibility with coding and HIM leaders
Experience with large health systems, academic medical centers, or integrated delivery networks
Record of developing senior individual contributors toward ownership and initiative
Executive presence with C-suite and VP-level health system stakeholders and company leadership
Comfortable working directly in performance data and using AI-assisted tools
Experience leading through a matrixed organization without direct reporting lines into most partner functions
High-agency, roll-up-your-sleeves working style
Must be authorized to work in the United States
Background check required upon acceptance of a job offer
RHIA, RHIT, CCS, CPC, or RN credential, or equivalent hands-on experience, is a strong plus

Benefits

Comp & perks

Health insurance: employer covers 80% of medical and dental insurance; vision insurance
401(k) plan, with eligible employee contributions beginning one month after the first day
Generous Paid Time Off policy, managed but not limited
Annual performance evaluations and individual growth planning
Annual company awards with peer nominations
Employer-paid life insurance
Employer-paid short-term and long-term disability insurance
Remote work arrangement