Senior Director, Content Operations Lead

Code and Theory

. Stand up and run scaled content services for enterprise clients from service model design through go-live, stabilization, and handover .

Posted 9/25/2026full-timeRemote • New York • United StatesSenior💰 $160,000 - $220,000 per yearWebsite

About the role

Key responsibilities & impact

Stand up and run scaled content services for enterprise clients from service model design through go-live, stabilization, and handover
Operate in forward-deployed client teams alongside production leads, creative teams, agencies, and platform owners
Participate directly in intake queues, production schedules, and review cycles while redesigning live processes
Map the full content lifecycle and organizational model
Diagnose breakdowns and peak-capacity constraints
Design target-state service models, decision rights, and governance
Establish measurement frameworks and baselines for cycle time, first-pass approval rate, reuse rate, cost per asset, on-time delivery, SLAs, and KPIs
Build activation plans with named owners and stand up operating infrastructure
Resource and onboard teams; run cutovers; stabilize post-launch services
Redesign operating models around AI-native capabilities and reshape workflows, roles, decision rights, and handoffs
Collaborate with engineers and creative technologists to build content stacks
Codify standards, brand compliance, and legal review for machine consumption
Prototype with prompts, lightweight tools, and internal solutions before engineering scale-up
Own VP-to-C-suite relationships and cross-functional delivery teams
Translate between brand/growth agendas and production capacity/craft constraints
Lead delivery pods, including casting and offshore/partner capacity management
Shape commercial strategy, run workshops and steering reviews, and convert engagements into reusable accelerators, methods, and offerings
Develop thought leadership and case studies
Shape partnerships with Adobe, Pencil, Typeface, and other platform/ecosystem players
Set standards for full-stack, AI-fluent, embedded content-operations delivery

Requirements

What you’ll need

10-15 years across content operations, creative production, marketing operations, consulting, or transformation delivery, with meaningful time spent both advising and operating
Deep fluency in how content actually gets made at enterprise scale
Track record of shipping in enterprise environments
History of building pipelines, methods, or production capabilities that outlived the engagement that created them
Commercial instinct to shape scopes, build capacity models, defend margin, and grow accounts through proof-driven expansion
Background bridging creative production or studio operations and consulting or transformation work
Direct experience standing up a service, studio, shared service center, or production pod from design through go-live and stabilization
Working command of the transition lifecycle and entry and exit criteria at each gate
Hands-on experience with resourcing, knowledge transfer, readiness testing, phased ramp, SLA baselining, and transition close-out
Proven record driving adoption in an organization that did not want the change
Bias toward shipping
Ability to decompose a content workflow into demand, capacity, quality gates, automation, and human-in-the-loop steps that hold up under volume
Accountability to outcomes
Comfort in ambiguity
Bachelor's Degree

Benefits

Comp & perks

Willingness to travel within the US (20-30%) (listed as NICE TO HAVE)