Code and Theory

Content Manager

• Stand up and run scaled content services for enterprise clients from service model design through go-live, stabilization, and handover
• Operate in forward-deployed client teams alongside production leads, creative teams, agencies, and platform owners
• Participate directly in intake queues, production schedules, and review cycles while redesigning live processes
• Map the full content lifecycle and organizational model
• Diagnose breakdowns and peak-capacity constraints
• Design target-state service models, decision rights, and governance
• Establish measurement frameworks and baselines for cycle time, first-pass approval rate, reuse rate, cost per asset, on-time delivery, SLAs, and KPIs
• Build activation plans with named owners and stand up operating infrastructure
• Resource and onboard teams; run cutovers; stabilize post-launch services
• Redesign operating models around AI-native capabilities and reshape workflows, roles, decision rights, and handoffs
• Collaborate with engineers and creative technologists to build content stacks
• Codify standards, brand compliance, and legal review for machine consumption
• Prototype with prompts, lightweight tools, and internal solutions before engineering scale-up
• Own VP-to-C-suite relationships and cross-functional delivery teams
• Translate between brand/growth agendas and production capacity/craft constraints
• Lead delivery pods, including casting and offshore/partner capacity management
• Shape commercial strategy, run workshops and steering reviews, and convert engagements into reusable accelerators, methods, and offerings
• Develop thought leadership and case studies
• Shape partnerships with Adobe, Pencil, Typeface, and other platform/ecosystem players
• Set standards for full-stack, AI-fluent, embedded content-operations delivery

Senior Director, Content Operations Lead

Human Resources

• Prepare and maintain HR reporting, data entry, record keeping and analysis, as directed by the CPO or HR generalists
• Assist the HR generalists in onboarding new hires
• Complete I-9 forms and verify I-9 documentation
• Schedule all exit interviews
• Support data tracking related to performance reviews
• Maintain active and terminated employee files according to regulatory requirements
• Assist or lead ad hoc HR special projects in partnership with the CPO and/or HR Generalists
• Work with the HR team to learn and contribute across the HR lifecycle, including onboarding, offboarding, payroll, reporting, and benefits administration

Senior Director, Content Operations Lead

Human Resources Intern