Infrastructure Support Engineer

CodeMettle

. Serve as the first point of contact for internal support requests related to DevOps infrastructure, tools, and services; triage, troubleshoot, and resolve or escalate as appropriate .

Posted 10/1/2026full-timeAtlanta • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in DevOps infrastructure management, including automation, CI/CD processes, and system troubleshooting. Proficient in scripting and familiar with various development tools and technologies to support software development and operations.

Highest-signal resume keywords

DevOps Infrastructure ManagementCI/CD Pipeline OptimizationScripting in Bash, Python, or PowerShellInfrastructure as Code (IaC) with Ansible and TerraformContainer Management with Docker and Kubernetes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux AdministrationBasic Networking ConceptsScripting in BashScripting in PythonScripting in PowerShellGit Version ControlCI/CD ConceptsTroubleshooting Failed BuildsAutomation of Support TasksUser Account Management

Soft Skills

Customer-Service MindsetEffective Problem SolvingInterpersonal SkillsEffective CommunicationSelf-Motivated

Tools & Technologies

GitLabNexusKubernetesDockerAnsibleTerraformTicketing SystemsOffice HardwareLab EquipmentHypervisors

Industry Keywords

DevOpsInfrastructure as CodeContinuous IntegrationContinuous DeploymentSoftware DevelopmentIT SupportSystems AdministrationHelp DeskNetworkingCollaboration

Tech Stack

Tools & technologies

AnsibleDNSDockerFirewallsJavaJavaScriptKubernetesLinuxPythonScalaTCP/IPTerraformTypeScriptGo

About the role

Key responsibilities & impact

Serve as the first point of contact for internal support requests related to DevOps infrastructure, tools, and services; triage, troubleshoot, and resolve or escalate as appropriate
Help operate and maintain infrastructure, applications, and services supporting software development CI, CD, testing, security, artifact management, and network/device simulation
Manage user accounts, access, and permissions across development tools and platforms
Monitor system health, respond to alerts, and assist with routine maintenance, patching, upgrades, and backups
Create and maintain documentation, runbooks, and knowledge base articles that improve engineer self-service
Help product and engineering teams use the self-service capabilities of DevOps infrastructure
Work alongside security, engineering, and operations teams to maintain shared systems with multiple stakeholders
Contribute to automation and Infrastructure as Code efforts that replace manual work
Set up and maintain office hardware, lab equipment, servers, and workstations as needed
Learn from senior engineers and stay current on DevOps tools, trends, and best practices
Respond to support tickets and Slack messages for GitLab, Nexus, and build environments
Assist with installing, upgrading, patching, and monitoring Kubernetes, Git servers, artifact repositories, and hypervisors
Troubleshoot failed builds and deployments and make incremental improvements to CI/CD pipelines
Script common support tasks such as account provisioning, environment resets, and host configuration

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology or a related field, OR at least 2-4 years of relevant experience in IT support, help desk, systems administration, or DevOps may be accepted in lieu of a degree
Working knowledge of Linux and basic networking concepts (TCP/IP, DNS, DHCP, firewalls)
Basic scripting experience in Bash, Python, PowerShell, or similar
Willingness to administer and support applications and systems used by multiple teams
Customer-service mindset with patience and a genuine interest in helping others
Must be self-motivated, proactive and curious
Must be an effective problem solver
Must build and maintain good working relationships through effective communication and interpersonal skills
Able to work in the CodeMettle office on hardware and maintain equipment as needed
U.S. Citizenship is required to access CodeMettle systems
Exposure to and willingness to work with Golang, Java, Python, JavaScript, TypeScript, Scala development tooling and processes
Exposure to infrastructure as code (IaC) in the form of Ansible and Terraform
Exposure to containers (Docker, Kubernetes), version control (Git), and CI / CD concepts
Experience working with a ticketing or help desk system
Ability to work on-site in the office at least 3-days per week as part of a hybrid schedule
Ability to sit or remain at a workstation for extended periods while working on a computer
Ability to use a keyboard, mouse, and other standard computer equipment with regular repetitive motion
Ability to view computer monitors and screens for long durations with appropriate visual acuity
Ability to occasionally stand, walk, or move around the office to collaborate with team members or access equipment
Ability to lift or move small office or technical items (such as laptops, servers, and other equipment) up to approximately 20–25 pounds, if required
Ability to navigate typical office environments, including meeting rooms, collaboration spaces, and equipment areas

Benefits

Comp & perks

Access and communication with Senior Management
Professional development and training opportunities
401(k) with 100% vesting after 3 months
Medical, Dental, and Vision insurance
HSA, FSA, and DCA accounts
Flexible office hours and remote work opportunities
Open PTO
Parental leave
Wellness and fitness center discounts
MARTA commuter benefits
Employee Assistance Programs and employee concierge services