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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and mentoring Customer Success teams, driving customer adoption and retention, and developing scalable strategies for enterprise customers. Possesses strong analytical skills and the ability to build trusted relationships with senior stakeholders while influencing product strategy and operational improvements.
Highest-signal resume keywords
Customer Success LeadershipEnterprise Account ManagementStrategic ThinkingCross-Functional CollaborationAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer AdoptionRetention StrategiesOperational ExecutionFramework DevelopmentData Analysis
Soft Skills
Exceptional CommunicationCoaching MindsetRelationship BuildingStrategic Account Planning
Tools & Technologies
SaaSCloud InfrastructureDeveloper ToolsAI TechnologiesKubernetesTerraform
Industry Keywords
Customer SuccessAccount ManagementHigh-Growth TechnologyCybersecurityEmerging Technologies
Tech Stack
Tools & technologiesCloudCyber SecurityKubernetesTerraform
About the role
Key responsibilities & impact- Lead, mentor, and develop a team of Customer Success Managers
- Own team-level customer success outcomes, including adoption, customer health, ARR, NRR, and customer satisfaction
- Partner with Sales, Product, Engineering, and Support to drive adoption, engagement, retention, and expansion
- Develop and execute scalable customer success strategies, processes, playbooks, and metrics for enterprise customers
- Serve as executive sponsor for key enterprise accounts and build trusted relationships with senior technical leaders
- Coach the team on executive engagement, strategic account planning, value realization, renewals, and expansion
- Identify customer risks and opportunities and establish proactive strategies to improve adoption, mitigate churn, and increase customer value
- Help customers realize the value of Coder's secure development environments and AI-powered software development
- Represent the voice of the customer internally and influence product strategy, roadmap priorities, and operational improvements
- Establish a culture of accountability, continuous improvement, and customer obsession
- Build systems, operating rhythms, and reporting to scale the team
- Remain directly engaged with strategic customers in this player-coach role
Requirements
What you’ll need- 7+ years of experience in Customer Success, Account Management, or related customer-facing roles
- 2+ years leading enterprise Customer Success or Account Management teams
- Proven experience working with complex enterprise customers in SaaS, developer tools, cloud infrastructure, AI, cybersecurity, or related technology sectors
- Demonstrated track record of driving customer adoption, retention, expansion, and measurable business outcomes
- Strong strategic thinking and operational execution skills
- Ability to build frameworks, processes, and programs from the ground up
- Exceptional communication and executive presence
- Ability to build trusted relationships with C-suite and senior technical stakeholders
- Strong analytical and problem-solving skills
- Ability to use customer data and insights to identify risks, opportunities, and trends
- Coaching mindset and passion for hiring, developing, and building high-performing teams
- Ability to operate effectively in a fast-moving, high-growth environment with a high degree of autonomy and ambiguity
- Strong technical curiosity and ability to understand complex products, customer environments, and emerging technologies
- Experience partnering cross-functionally with Sales, Product, Engineering, and other teams
- Experience with developer tools, cloud infrastructure, DevOps, platform engineering, cybersecurity, or AI products is a bonus
- Experience supporting large, global, or highly regulated enterprise organizations is a bonus
- Familiarity with Kubernetes, Terraform, cloud platforms, or developer environments is a bonus
- Experience helping organizations adopt AI coding tools, AI agents, or other emerging AI technologies is a bonus
- Experience working at a high-growth technology company and building Customer Success programs as the organization scales is a bonus
Benefits
Comp & perks- Equity
- Commission
- Transparent, consistent, and enjoyable interview process
- Interview process targeted for completion in two to four weeks, if schedules allow
- AI tooling permitted for take-home assessments
- Equal employment opportunities