Sales Operations Lead

Coder

. Serve as the operational point person for the AMER Customer Success organization .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $91,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Customer Success operations, including optimizing Pylon and Salesforce workflows, building dashboards, and analyzing customer health metrics. Strong analytical skills and the ability to collaborate across teams to enhance customer lifecycle processes are essential.

Highest-signal resume keywords

Pylon AdministrationSalesforce Workflow ManagementCustomer Health ReportingAnalytical Problem-SolvingCustomer Success Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pylon OptimizationSalesforce ManagementDashboard BuildingData AnalysisRenewal Forecasting

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailIndependent WorkCollaboration

Tools & Technologies

SalesforcePylonTotangoGainsightClari

Industry Keywords

Customer SuccessRevenue OperationsSaaSCustomer HealthRetention

About the role

Key responsibilities & impact

Serve as the operational point person for the AMER Customer Success organization
Own and continuously improve Pylon workflows, configurations, and automations supporting customer communication, ticketing, and CS processes
Build and maintain reporting and dashboards for customer health, renewal risk, NRR, GRR, and CSM productivity
Manage Customer Success systems and workflows, including Pylon, Salesforce, integrations, and data hygiene
Design and improve playbooks, SOPs, and workflows for onboarding, QBRs, renewals, escalations, and other customer lifecycle moments
Partner with Sales on handoffs from closed-won through onboarding and ongoing customer management
Support deal desk and sales operations processes related to onboarding, renewals, expansion, and post-sale commitments
Analyze CS and revenue data to identify trends, risks, and opportunities and provide recommendations to leadership
Support renewal forecasting, customer health reporting, and capacity planning
Troubleshoot operational issues and provide guidance on Pylon and related CS workflows
Own and optimize Salesforce workflows connecting Sales and Customer Success
Improve enablement and documentation for distributed teams
Partner with Sales Engineering and other teams to improve handoffs and maintain customer context
Work with the Director of Sales Operations to support AMER priorities

Requirements

What you’ll need

2+ years of experience in Sales Operations, Revenue Operations, Customer Success Operations, or a related go-to-market operations role
Hands-on experience administering and optimizing Pylon
Strong experience with Salesforce, including managing workflows, reporting, data quality, or process improvements
Experience supporting a Customer Success organization and understanding the operational needs of CSM teams
Familiarity with customer health, renewals, retention, expansion, NRR, and GRR
Strong analytical and problem-solving skills
Experience building dashboards, reporting, and operational insights
Strong written and verbal communication skills, especially in a remote environment
Ability to work independently, manage competing priorities, and follow through without constant direction
Ability to partner across Customer Success, Sales, Sales Engineering, and leadership
Strong organizational skills and attention to detail
Ability to provide reliable coverage for AMER working hours
Bonus: Experience with Customer Success platforms such as Pylon, Totango, Gainsight, Vitally, or similar tools
Bonus: Working knowledge of Clari, Gong, Nooks, Dealhub, DocuSign, ZoomInfo, and 6sense
Bonus: Experience building or improving customer health scoring models
Bonus: Experience with renewal forecasting, capacity planning, or CSM portfolio design
Bonus: Experience managing integrations between CRM, Customer Success, support, and revenue tools
Bonus: Experience developing enablement, SOPs, and documentation for distributed teams
Bonus: Experience working in high-growth SaaS or developer-focused companies

Benefits

Comp & perks

Equity
Bonus
Remote work
Transparent, consistent, and enjoyable interview process
Interview process targeted for completion in two to four weeks, if schedules allow
Equal employment opportunity