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Coder

Senior Customer Success Manager

Coder

. Lead onboarding and rollout plans for new customers .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $112,000 - $170,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and software/SaaS sales, with a strong focus on onboarding, renewals, and customer relationship management. Proficient in utilizing tools like Salesforce and Totango to enhance customer engagement and drive adoption of developer tools.

Highest-signal resume keywords
Customer Success ManagementSalesforce ProficiencyCloud Infrastructure KnowledgeRenewal Management ExperienceTechnical Writing Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software/SaaS SalesCustomer SuccessCloud InfrastructureDevOpsCI/CDSDLCRenewal ManagementDeveloper ToolsCustomer Feedback AnalysisProblem-Solving
Soft Skills
Verbal CommunicationAnalytical ThinkingRelationship BuildingCreative Problem-Solving
Tools & Technologies
SalesforceTotangoCustomer Success Platforms
Industry Keywords
Enterprise ExperienceStartup ExperienceAI FamiliarityPlatform Engineering

Tech Stack

Tools & technologies
CloudSDLC

About the role

Key responsibilities & impact
  • Lead onboarding and rollout plans for new customers
  • Coordinate with Sales on successful implementation of Coder’s platform
  • Remove barriers to customer adoption and help customers achieve desired outcomes
  • Understand customer goals, challenges, and use cases and provide tailored guidance
  • Identify expansion opportunities and partner with Sales on upsell and cross-sell motions
  • Oversee renewals and forecasting
  • Serve as primary contact for inquiries, issues, and escalations
  • Collaborate with Coder teams to resolve customer issues
  • Monitor and report on customer health and usage
  • Develop deep expertise in Coder’s products to provide global customer coverage

Requirements

What you’ll need
  • 3+ years in software/SaaS sales and/or customer success
  • Enterprise experience preferred
  • Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
  • Hands-on experience with Salesforce and other industry-standard CS platforms
  • Experience building relationships across executive, business, and technical stakeholders
  • Ability to provide actionable customer feedback to Product and cross-functional teams
  • Startup experience
  • Strong verbal communication and technical writing skills
  • Creative and analytical problem-solving approach
  • Customer success or sales experience focused on developer tools preferred
  • Renewal management experience preferred
  • Experience with Totango or a similar Customer Success platform preferred
  • Familiarity with AI and the developer tools ecosystem preferred

Benefits

Comp & perks
  • Equity
  • Commission
  • Remote work
  • Transparent interview process
  • AI tooling permitted for take-home assessments
  • Equal employment opportunity