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Coder

Senior Strategic Customer Success Manager

Coder

. Own onboarding and rollout plans for new customers and coordinate successful implementation of Coder’s platform .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $139,000 - $201,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer success management, focusing on onboarding, adoption, and retention of enterprise accounts. Proficient in cloud infrastructure, DevOps practices, and technical troubleshooting to drive customer outcomes and satisfaction.

Highest-signal resume keywords
Customer Success ManagementCloud Infrastructure KnowledgeTechnical TroubleshootingSaaS Deployment ExperienceSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Cloud InfrastructureDevOpsCI/CDSDLCTechnical WritingOnboarding ManagementDeployment ArchitectureCustomer Feedback AnalysisRenewal ManagementKubernetes
Soft Skills
Verbal CommunicationAnalytical Problem-SolvingRelationship BuildingSelf-MotivationCreative Thinking
Tools & Technologies
SalesforceTotangoAWSGCPAzureTerraform
Industry Keywords
Customer SuccessTechnical Customer-Facing RoleEnterprise AccountsSaaSDeveloper Tools

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformKubernetesSDLCTerraform

About the role

Key responsibilities & impact
  • Own onboarding and rollout plans for new customers and coordinate successful implementation of Coder’s platform
  • Remove barriers to adoption so customers achieve desired outcomes
  • Understand customer goals, challenges, and use cases and provide tailored guidance
  • Own technical success plans, adoption milestones, technical priorities, and roadmaps
  • Guide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption
  • Lead technical discovery, facilitate admin enablement, and troubleshoot common adoption blockers
  • Coordinate Solutions, Support, or Engineering for architecture design, complex implementations, and deeper troubleshooting
  • Identify expansion opportunities and partner with Sales on upsell and cross-sell motions
  • Oversee renewals and forecasting
  • Serve as primary point of contact for inquiries, issues, and escalations
  • Monitor and report on customer health, usage, technical risks, and adoption progress
  • Develop deep expertise in Coder’s products to provide global customer coverage
  • Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance for enterprises

Requirements

What you’ll need
  • 5+ years in customer success or a technical customer-facing role
  • Experience independently managing enterprise accounts and driving adoption, retention, and expansion
  • Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
  • Experience guiding customer onboarding and deployments in SaaS or self-hosted environments
  • Ability to understand deployment architecture and ask informed questions about infrastructure and security
  • Ability to investigate common issues using logs and documentation and turn findings into clear next steps
  • Hands-on experience with Salesforce and other industry-standard CS platforms
  • History of building relationships across executive, business, and technical stakeholders
  • Ability to provide actionable customer feedback to Product and cross-functional teams
  • Startup experience
  • Strong verbal communication and technical writing skills
  • Self-motivated with a creative and analytical approach to problem-solving
  • Customer success or sales experience focused on developer tools is a bonus
  • Renewal management experience is a bonus
  • Experience with Totango or a similar Customer Success platform is a bonus
  • Familiarity with Kubernetes, AWS, GCP, Azure, or Terraform is a bonus

Benefits

Comp & perks
  • Equity
  • Commission
  • Transparent, consistent, and enjoyable interview process
  • Interview process targeted for completion in two to four weeks, if schedules allow
  • Permitted use of AI tooling for take-home assessments
  • Equal employment opportunity