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CodeRabbit

Director, Enterprise Customer Success Management

CodeRabbit

. Hire and develop a Customer Success Management team .

Posted 10/15/2026full-timeSan Francisco • California • United StatesLead💰 $200,000 - $275,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, with a strong focus on building and scaling customer-facing teams in high-growth technology environments. Proficient in utilizing sales methodologies and technical knowledge to enhance customer relationships and drive product adoption.

Highest-signal resume keywords
Customer Success ManagementTeam LeadershipSales MethodologiesTechnical CompetencyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SuccessAccount ManagementNegotiationProcurement ProcessesCode Review Processes
Soft Skills
Excellent Communication SkillsProblem SolvingRelationship Building
Tools & Technologies
GitGitHubCI/CDVS CodeCloud Providers
Industry Keywords
High-Growth TechnologyCustomer JourneyProduct RoadmapGTM StrategyOpen Source Technologies

Tech Stack

Tools & technologies
AzureCloudOpen Source

About the role

Key responsibilities & impact
  • Hire and develop a Customer Success Management team
  • Own forecasting for renewals, expansion, and churn risk across the book of business
  • Deliver accurate NRR and GRR commitments to the executive team
  • Oversee the customer journey from onboarding to production scaling
  • Build strong customer relationships and understand business objectives and expectations
  • Build playbooks and knowledge bases
  • Own a book of business including renewals and expansion opportunities
  • Become a product expert across CodeRabbit
  • Educate customers on best product usage to maximize value
  • Advocate for customer needs internally and influence the product roadmap
  • Solve customer challenges by communicating CodeRabbit benefits and best practices
  • Own customer-facing communications
  • Partner cross-functionally to advocate for customer needs
  • Develop and present periodic reviews to customer leadership
  • Report to the VP of Customer Success
  • Lead customer success strategy and operations across enterprises and startups in the Americas theater

Requirements

What you’ll need
  • At least 10+ years of experience in customer success, account management, or a similar role, with at least 5 years in a leadership role
  • Demonstrated success building and scaling customer-facing teams in a high-growth technology company
  • Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders
  • Strong knowledge of the customer success space, including experience with negotiations and procurement processes
  • Passion to deliver a high-quality customer experience and curiosity to help solve customer problems
  • Comfortable and proficient with sales methodologies such as MEDDPICC, SPICED, and Command of Message
  • Ability to establish trust at the CxO level and with software development practitioners
  • Familiarity with modern software development practices, version control systems, and the software development ecosystem, including Git, GitHub, CI/CD, VS Code, and Cursor
  • Excellent communication skills and business fluency in spoken and written English
  • Ability to travel about 25% of the time to meet with customers
  • Experience with code review processes and tools
  • Familiarity with AI, software developer, and open source technologies
  • Experience with GTM at early-stage, high-growth, VC-backed startups
  • Familiarity with Git providers such as GitHub, Bitbucket, GitLab, and Azure DevOps
  • Experience with major cloud providers and cloud-native technologies
  • Familiarity with observability, RCA, and debugging practices

Benefits

Comp & perks
  • Equity
  • Benefits
  • Professional development opportunities
  • Work on cutting-edge technology with real-world impact
  • Collaborative and innovative environment