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Client Value Manager
Codestone Group. Own strategic relationships for high-value and complex clients across their lifecycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Success and Service Delivery Management, focusing on strategic client partnerships, service excellence, and effective communication. Proficient in managing C-suite stakeholders and utilizing data-driven insights to drive client satisfaction and operational improvements.
Highest-signal resume keywords
Client Success ManagementITIL Service ManagementData Analysis and InsightsStakeholder ManagementAgile Service Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Level ManagementClient Experience ManagementIT Strategy and BudgetingModern Workplace End User SupportSAP ERP SolutionsCloud ServicesData-Driven InsightsCampaign OptimizationContractual ComplianceProcess Streamlining
Soft Skills
Effective CommunicationStrong Organizational SkillsStrategic ThinkingPresentation SkillsFacilitation Skills
Tools & Technologies
Microsoft Office 365AzureITSM ToolsBusiness Support Software
Certifications & Qualifications
ITIL v3 Foundation
Industry Keywords
Client Relationship ManagementService DeliveryClient SatisfactionCSAT MetricsNPS Metrics
Tech Stack
Tools & technologiesAzureCloudERPITSM
About the role
Key responsibilities & impact- Own strategic relationships for high-value and complex clients across their lifecycle
- Ensure delivery excellence across all services and projects
- Act as trusted advisor and governance lead
- Drive client satisfaction, renewal readiness, growth opportunities, and service improvement
- Develop strategic client partnerships and act as the internal voice of the customer
- Conduct regular client meetings to understand evolving needs and expectations
- Address barriers to maximise client ROI and identify growth opportunities
- Monitor and improve CSAT and NPS metrics
- Communicate ROI and recommendations supporting client growth and renewal
- Collaborate across internal teams and manage client success metrics and expectations with Sales
- Lead escalation resolution for Codestone services
- Analyse client data, optimise campaigns, and support product, branding, and industry expertise
- Ensure contractual service-level compliance and lead regular service reviews
- Respond promptly to client requests and coordinate with senior management and stakeholders
- Lead the client service delivery team, manage conflicts, improve operations, and identify cost-saving opportunities
- Streamline processes through AI, automation, and data-driven insights
- Own personal KPIs and contribute to company OKRs
Requirements
What you’ll need- Proven track record in high-paced service delivery
- Experience managing C-suite stakeholders and end users
- Strong ITIL Service Management expertise in Agile environments
- Effective communication and strong organisational skills
- Skilled in IT strategy and budgeting
- Experience in client-facing roles driving ROI and satisfaction
- Ability to analyse complex data and communicate insights clearly
- Excellent presentation and facilitation skills for small to medium-sized groups
- Strategic thinking with a hands-on approach
- Over 3 years' experience in Client Success or Service Delivery Management
- Expertise in Client Service, Business Relationship Management, and Service Management
- Proficiency in Service Level and Client Experience Management
- Experience with business support software and ITSM tools
- Knowledge of Microsoft Office 365 and Azure environments
- Expertise in Modern Workplace End User Support
- Experience with SAP ERP solutions and/or Cloud services advantageous
- Agile Service Delivery skills advantageous
- Bachelor's degree in Business or IT-related field advantageous
- ITIL v3 Foundation certification advantageous
Benefits
Comp & perks- Expert coaching and mentorship
- Ongoing training
- Real-world experience in a high-growth tech business