Codestone Group

Manager

• Own strategic relationships for high-value and complex clients across their lifecycle
• Ensure delivery excellence across all services and projects
• Act as trusted advisor and governance lead
• Drive client satisfaction, renewal readiness, growth opportunities, and service improvement
• Develop strategic client partnerships and act as the internal voice of the customer
• Conduct regular client meetings to understand evolving needs and expectations
• Address barriers to maximise client ROI and identify growth opportunities
• Monitor and improve CSAT and NPS metrics
• Communicate ROI and recommendations supporting client growth and renewal
• Collaborate across internal teams and manage client success metrics and expectations with Sales
• Lead escalation resolution for Codestone services
• Analyse client data, optimise campaigns, and support product, branding, and industry expertise
• Ensure contractual service-level compliance and lead regular service reviews
• Respond promptly to client requests and coordinate with senior management and stakeholders
• Lead the client service delivery team, manage conflicts, improve operations, and identify cost-saving opportunities
• Streamline processes through AI, automation, and data-driven insights
• Own personal KPIs and contribute to company OKRs

Explore Client Value Manager at Codestone Group. Review requirements and application details.