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Member Advocate – Manager Level
Cofertility. Advocate for Split Members (egg donors) throughout their egg donation journey .
About the role
Key responsibilities & impact- Advocate for Split Members (egg donors) throughout their egg donation journey
- Manage a portfolio of cases across multiple stages of egg freezing and donation
- Serve as the primary contact through video, phone, text, and email
- Keep case timelines on track and members informed of next steps
- Educate members on egg freezing and donation
- Anticipate, resolve, and escalate issues as needed
- Coordinate with medical providers on travel, escrow funding, screenings, and egg retrievals
- Build and optimize case management best practices and operational procedures
- Track match progress and documentation in the CRM
- Follow American Society of Reproductive Medicine (ASRM) and Food and Drug Administration (FDA) industry guidelines
Requirements
What you’ll need- 5+ years experience as a case manager/coordinator with experience working with multiple cases at once
- Excellent communication and relationship-building skills
- Problem-solving ability and readiness to work in a fast-paced environment
- Interest in the fertility field and comfort supporting and educating members through egg donation and egg freezing
- Experience in healthcare and/or working with fertility clinics and providers is a bonus
- Proficient in Google Suite, CRM tools, and learning new software
- Patient, kind, empathetic, effective, versatile, and ready to learn and grow
- Alignment with the mission of changing family planning and empowering women to own their fertility timeline
Benefits
Comp & perks- Fully remote work arrangement
- Autonomy in work and emphasis on team-member output
- Regular communication and support from the team
- Equal opportunity employment
- Encouragement for candidates with non-traditional/diverse backgrounds to apply