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Junior Customer Relationship Analyst
Cogna Educação. Provide customer service, ensuring customer satisfaction and retention .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and data analysis to enhance customer relationships and satisfaction. Proficient in using CRM systems and preparing reports while maintaining strong organizational and communication skills.
Highest-signal resume keywords
Customer Service ExperienceData Analysis KnowledgeNegotiation SkillsBasic Excel KnowledgeStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisBasic Excel Knowledge
Soft Skills
Negotiation SkillsStrong Communication SkillsTeamworkProactivityOrganizationFlexibility
Tools & Technologies
CRM System
Industry Keywords
Customer SatisfactionCustomer RetentionContinuous Improvement
About the role
Key responsibilities & impact- Provide customer service, ensuring customer satisfaction and retention
- Analyze data and information to identify opportunities to improve customer relationships
- Use the CRM system to manage customer information and service history
- Negotiate solutions to customer issues
- Prepare reports and presentations for the team and managers
- Work collaboratively to achieve established objectives and targets
- Proactively seek solutions and pursue continuous improvements
- Maintain organization and focus in daily activities
- Adapt to changes and new demands
Requirements
What you’ll need- Basic Excel knowledge
- Negotiation skills
- Knowledge of data analysis
- Customer service experience
- Strong communication skills
- Teamwork
- Proactivity
- Organization
- Flexibility
Benefits
Comp & perks- Profit sharing
- Meal or food allowance provided through a flexible benefits card
- Health insurance, including dependent coverage and copayments
- Dental insurance
- Undergraduate and graduate tuition assistance for you and your dependents
- Birthday day off
- Univers pharmacy program with discounts on medications
- Corporate university offering free learning paths and courses
- Wellhub (Gympass)
- Conexa: free psychological counseling
- Ninho Program for families expecting a new baby
- Valoriza – Internal Recruitment Program