Cogna Educação

Administrative Assistant

• Handle support tickets submitted through the platform by students and internal units
• Assist with resolving customer issues and requests
• Work collaboratively to achieve the company’s goals
• Maintain clear and concise verbal and written communication

Administrative Assistant – Back Office

• Review invoice data, including amounts, taxes, CFOP codes, and CNPJ numbers
• Identify and analyze discrepancies between invoices, purchase orders, and contracts
• Enter invoices into the ERP system (SAP)
• Make adjustments to purchase orders
• Maintain contact with suppliers and provide support to internal procurement customers
• Follow up on purchase orders

Collections

• Manage the delinquent portfolio recovery strategy for undergraduate programs, technical courses, vocational programs, CLP, graduate programs, adult education (EJA), and OPME
• Maximize recovery results through proprietary channels and external partners
• Coordinate the digital collections journey across self-service channels, the portal, and WhatsApp
• Manage collections operations conducted by company-owned and partner units
• Work with technology teams to prioritize and enhance digital collections solutions
• Hire, renew contracts with, and terminate the accreditation of digital negotiation platforms, extrajudicial collections firms, and law firms
• Define portfolio allocation criteria among collections partners
• Establish and monitor SLAs, performance targets, and variable compensation models for partners
• Monitor and audit the quality of approaches conducted by external partners
• Ensure collections processes comply with the Consumer Protection Code (CDC) and the Brazilian General Data Protection Law (LGPD)
• Manage the litigated portfolio jointly with law firms, in alignment with Cogna Legal’s guidelines
• Align goals, priorities, and deliverables with the organization’s internal stakeholders
• Partner with Technology, Finance, Legal, Compliance, Procurement, Customer Service, and Ombuds teams
• Lead and develop teams of coordinators, specialists, and analysts

Collections Manager

Marketing Analyst

• Develop the e-commerce CRO strategy, aligning it with business objectives and conversion targets
• Identify optimization opportunities throughout the entire sales funnel based on qualitative and quantitative data
• Execute and analyze A/B tests, multivariate tests, and advanced experiments using tools such as Convert, Insider, or equivalent platforms
• Evaluate the performance of landing pages, conversion funnels, and campaigns, implementing continuous improvements focused on user experience and ROI
• Validate testing hypotheses with robust data and insights, prioritizing initiatives with the greatest potential impact
• Monitor and report CRO KPIs to stakeholders, translating data into clear insights and actionable strategies
• Develop performance dashboards and reports to communicate results and align actions with leadership
• Analyze interactions between paid media, organic traffic, and conversions to maximize the impact of CRO initiatives

Senior Marketing Analyst – CRO

Account Executive

• Conduct sales activities and negotiate with clients, following up throughout the after-sales process
• Prospect for new clients
• Manage a client portfolio
• Analyze the market and identify business opportunities
• Maintain strong interpersonal relationships with clients and team members
• Work collaboratively to achieve established targets

Commercial Sales Consultant – Hunter

Analyst

• Develop, model, populate, and update reports and dashboards in Power BI
• Ensure dashboards are intuitive, functional, and aligned with departmental indicators, focusing on ENADE, Avaliar, and Census results
• Calculate, consolidate, and monitor internal and external quality indicators
• Extract, process, cross-reference, and validate data from corporate and external sources
• Safeguard the quality, integrity, and reliability of information
• Structure analyses and monitoring views for processes, units, and learning centers
• Provide analytical support for regulatory and operational demands
• Develop and maintain indicator dashboards in Power BI
• Automate routines and monitor institutional and regulatory metrics
• Support decision-making on topics related to ENADE, the Higher Education Census, and Institutional Assessment
• Identify opportunities to improve and automate processes

Evaluation Analyst – Mid-Level

Operations

• Collect, process, and consolidate fleet operations data, including telematics, fueling, maintenance, fines, and claims
• Support the maintenance and updating of dashboards in Excel and Power BI
• Analyze fleet performance on a monthly basis and present actionable insights to management
• Identify variances, such as excessive consumption, idle vehicles, and costs above target, and propose corrective actions
• Participate in continuous improvement projects, including fuel cost reduction, fleet renewal, and the implementation of new technologies

Junior Financial Operations Analyst

• Manage the administration of real estate lease agreements, tracking terms, adjustments, renewals, and documentation
• Serve as the focal point for relationships with landlords, real estate agencies, and internal departments regarding contractual matters
• Support the oversight and monitoring of Facilities contracts, especially cleaning, security desk/reception, and related services
• Respond to business unit requests related to Facilities and real estate contracts
• Prepare and update administrative controls, management reports, and databases
• Support the development and monitoring of the department’s key performance indicators (KPIs)
• Monitor payments, adjustments, and contractual obligations, ensuring deadlines are met
• Conduct basic analyses of costs, expenses, and process improvement opportunities
• Organize contract documentation and keep records up to date in systems and internal controls
• Support projects focused on continuous improvement of administrative, real estate, and Facilities processes

Administrative Analyst – Junior

• Coordinate requests and communication between Voomp’s academic team, other Voomp departments, and Cogna business areas
• Support the preparation of reports and data analyses related to ongoing projects
• Assist with document management and the organization of files for projects in progress
• Collaborate in scheduling meetings and facilitating communication between the academic team and content creators
• Assist with internal communication between Voomp and Cogna and external communication between Voomp and content creators
• Participate in innovation initiatives and new projects, contributing to workflow organization
• Assist with service and support for content creators by answering questions and providing guidance on academic processes
• Contribute to documenting and recording administrative best practices within the academic department

Junior E-Learning Operations Analyst

Financial Planning and Analysis

• Manage Accounts Payable and Accounts Receivable processes, including issue analysis, provisions, settlements, postings, and collections
• Perform bank and financial reconciliations and support the monthly financial close
• Prepare and monitor financial and operational KPIs, identifying deviations, trends, and opportunities
• Develop and update dashboards and management reports to monitor operations
• Analyze data and processes to identify gaps, root causes, and improvement opportunities
• Design controls and implement automations to reduce manual activities and increase operational efficiency
• Support process improvements during the systems transition
• Collaborate with operational teams and partner departments to gather information, resolve issues, and implement improvements

Senior Financial Analyst

Therapist

• Plan and deliver classes focused on active learning
• Develop and implement innovative methodologies
• Use educational technologies to enhance the teaching and learning process
• Assess and monitor student performance
• Foster engagement in classroom environments
• Provide pedagogical support by resolving conflicts and encouraging students’ active participation
• Communicate with students, faculty, and other team members

Occupational Therapy

• Perform administrative tasks, including document control and file organization
• Serve internal and external customers by providing information and guidance
• Use Microsoft Office to prepare reports and spreadsheets
• Work as part of a team, collaborating with other departments across the company
• Demonstrate initiative and adaptability in a variety of situations
• Maintain clear and concise communication with other employees
• Demonstrate resilience and work effectively under pressure and meet deadlines

Data Coordinator

• Coordinate the performance intelligence team, ensuring data availability, performance, and accuracy
• Manage data and process migration projects to the corporate data architecture
• Ensure data integration and quality using SQL and cloud platforms (AWS)
• Foster effective communication and team development, promoting a results-oriented environment
• Develop and implement data visualization solutions using Power BI and other tools

Growth Marketing

• Own new student acquisition per cycle, CPI, funnel conversion, and the business budget
• Build and maintain the forecast, identify gaps against targets, and develop action plans with owners and deadlines
• Lead the acquisition cycle from planning through close
• Prioritize and sequence initiatives across technical capabilities, remove roadblocks, and maintain squad rituals
• Coordinate commercial teams, enrollment operations, learning centers and campuses, marketing, and partner functions
• Work with CVM on cross-sell and upsell opportunities for students and alumni
• Present results at the weekly Revenue Forum and executive rituals
• Manage the squad’s portfolio across scale and premium businesses
• Lead and develop a team of 3 to 5 generalists
• Work with design, copywriting, CRO, media, and CRM specialists, providing context, prioritization, and feedback
• Decide how to allocate the budget across growth levers using a next-best-dollar and marginal-return framework

Administrative Assistant – Back Office

Administrative Assistant

Collections Manager

Senior Marketing Analyst – CRO

Commercial Sales Consultant – Hunter

Evaluation Analyst – Mid-Level

Junior Financial Operations Analyst

Administrative Analyst – Junior

Junior E-Learning Operations Analyst

Senior Financial Analyst

Occupational Therapy

Administrative Assistant

Data Coordinator

Marketing Manager – Growth