Lead Technical Program Manager

Cohere Health

. Serve as scrum master for a cross-functional implementation team .

Posted 11/6/2026full-timeRemote • Massachusetts • United StatesSenior💰 $116,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Agile Methodology and Jira for managing software implementations, ensuring effective coordination across cross-functional teams while maintaining clear communication and documentation. Proven ability to track risks and manage timelines in complex B2B SaaS environments, particularly within healthcare and health-tech sectors.

Highest-signal resume keywords

Agile MethodologyJira ExpertiseCross-Functional CoordinationSoftware Implementation ManagementHealthcare Implementation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementRisk ManagementProcess DocumentationTechnical Build ManagementImplementation Planning

Soft Skills

Strong CommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

JiraConfluenceJellyfishMonday.comAI Automation

Certifications & Qualifications

Jira Project Administrator

Industry Keywords

HealthcareHealth-TechB2B SaaSUtilization Management

About the role

Key responsibilities & impact

Serve as scrum master for a cross-functional implementation team
Plan and manage software implementations through delivery and go-live
Own internal coordination, scheduling, scope, technical build details, and timelines for 2–3 concurrent customer implementations
Own the Jira-based delivery schedule for each client implementation
Use agile methodology to coordinate day-to-day activities across engineers, solution architects, FDEs, QA, and analysts
Run daily standups to surface blockers, dependencies, and timeline risks
Define and manage a system for tracking risks, assumptions, issues, and dependencies
Ensure issues are managed and resolved quickly
Define repeatable development and operational task patterns for client implementations
Maintain process documentation in Confluence
Ensure Implementation Managers have clear insight into timelines and issues requiring client support
Partner with product and engineering management on sprint/engineering metrics reporting, bug management, dashboards, release notes process improvements, and Jira workflow standardization

Requirements

What you’ll need

4+ years as a product or program manager or project manager in software, with experience managing implementations or product launches and coordinating cross-functional delivery across product, engineering, and client-facing teams
Jira and agile expertise; able to apply tooling and recommend plugins to create a clear source of truth for status, risks, and blockers
Healthcare, health-tech, or complex B2B SaaS implementation background
Comfortable reading engineering scope, design, and estimates to sequence work and manage timelines
Strong communicator who simplifies complexity for technical and non-technical audiences
Strong organizational skills managing multiple concurrent workstreams
Experience with health plans and utilization management, is a plus
Jira Project Administrator, Jellyfish, or Monday.com experience, is a plus
Experience using AI automation/Claude for repeatable technical setup tasks (e.g., SFTP, SSO coordination), is a plus

Benefits

Comp & perks

Fully remote opportunity with about 5% travel
Medical, dental, vision, life, disability insurance, and Employee Assistance Program
401K retirement plan with company match
Flexible spending and health savings account
Flex Time Off + company holidays
Up to 14 weeks of paid parental leave
Pet insurance
Bonus included as part of the total benefits package