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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in physical security technology, including access control and video management systems, while effectively managing technical support and system deployments. Strong ability to analyze operational metrics and trends to drive continuous improvement and enhance user experiences.
Highest-signal resume keywords
Physical Security Technology ExperienceAccess Control SystemsVideo Management SystemsTechnical Support SkillsTroubleshooting Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Physical Security ApplicationsSystem TestingQuality AssuranceData ManagementInstallation SupportCommissioning SupportAudit DocumentationOperational WorkflowsTrend AnalysisUser Access Management
Soft Skills
Strong CommunicationOrganizational SkillsFollow-ThroughSelf-DrivenAdaptability
Tools & Technologies
GenetecCCTV SystemsVisitor Management SystemsTicketing SystemsOperational Metrics Tools
Industry Keywords
Security OperationsEnd-User SupportSystem DeploymentVendor CoordinationHybrid Work Schedule
About the role
Key responsibilities & impact- Triage, investigate, and resolve physical security application issues across access control, CCTV/video management, visitor management, and related end-user support requests
- Support new site deployments, system expansions, device additions, and application configuration needs with physical security, IT, facilities, and regional vendors
- Perform quality assurance, system testing, commissioning support, validation, and post-deployment checks
- Maintain system data, device records, floorplan information, documentation, and audit outputs
- Monitor, prioritize, and manage incoming tickets; escalate complex issues and keep stakeholders informed
- Coordinate regional vendors, schedule service needs, track deliverables, validate completed work, and follow up on open items
- Use ticket data, system alerts, audit findings, and operational metrics to identify trends and recommend solutions
- Provide technical support to the physical security team and GSOC for application usage, system issues, basic investigations, and operational workflows
- Create and maintain user guidance, provide basic training, and support adoption of physical security tools and processes
- Document configurations, troubleshooting steps, deployments, test results, audit findings, and status updates
- Manage assigned work independently, drive issues to closure, and communicate risks, blockers, and next steps
- Travel occasionally to Cohesity office locations for deployments, installations, audits, training, or service needs
Requirements
What you’ll need- 5+ years of experience in physical security technology, technical support, security operations, IT support, systems deployment, or a related field
- Hands-on experience with access control, video management, visitor management, or similar physical security platforms
- Experience with Genetec is a plus
- Practical troubleshooting skills across applications, devices, user access, tickets, and operational workflows
- Working knowledge of installation support, testing, commissioning, audits, documentation, or data management for security or technology systems
- Ability to use reports, tickets, metrics, or audit data to identify trends, communicate findings, and support continuous improvement
- Strong communication, organization, and follow-through skills when supporting end users, vendors, GSOC operators, and cross-functional partners
- Self-driven and able to manage assigned work independently while escalating appropriately and maintaining clear stakeholder updates
- Passion for workplace innovation, people-centric design, and elevating employee experiences
- Ability to remain calm, proactive, and adaptable in fast-changing or high-pressure environments
- Ethical business conduct, positive energy, collaborative teamwork, and commitment to a respectful and inclusive environment
- Availability to work a hybrid schedule of 3 days per week onsite and travel occasionally
- Legal right to work in the job location
- Willingness to relocate prior to the start date if located outside the designated area
Benefits
Comp & perks- Occasional travel to Cohesity office locations for deployments, installations, audits, training, or service needs
- Hybrid schedule with 3 days per week onsite
- Reasonable accommodation support for applicants with disabilities