Senior Technical Support Engineer

Cohesity

. Work with Cohesity customers to provide timely resolution to technical issues .

Posted 9/29/2026full-timeSeoul • South KoreaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting technical issues within storage, networking, and virtualization environments, with a strong focus on Linux administration and customer interaction. Capable of developing self-service solutions and knowledge base articles while mentoring other engineers.

Highest-signal resume keywords

Linux AdministrationStorage ConceptsTechnical TroubleshootingAI Tools UtilizationFluent in Korean

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LinuxSystem Diagnostics AnalysisVirtualizationData ProtectionNFSSMB (CIFS)SystemtapTcpdumpFtraceWireshark

Soft Skills

Customer ServiceMentoringCommunication

Tools & Technologies

CommVaultSymantecEMCNetAppGDBCrash

Industry Keywords

StorageNetworkingVirtualizationTechnical SupportSelf-Service Solutions

Tech Stack

Tools & technologies

LinuxNFSVMware

About the role

Key responsibilities & impact

Work with Cohesity customers to provide timely resolution to technical issues
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and resolution of issues
Work closely with Cohesity engineering and account management teams
Select methods and techniques for obtaining solutions using considerable judgment
Provide the best experience possible for Cohesity customers
Manage workload to ensure customer issues are resolved in a timely manner
Assist in developing comprehensive and reusable self-service solutions for future incidents
Develop knowledge base articles
Mentor other engineers

Requirements

What you’ll need

3–12 years of experience working in a storage, networking and virtualization environment
Strong understanding of Linux and administration experience across all working components
Ability to analyze system diagnostics and clearly articulate the issue for the customer
Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump, ftrace, strace, wireshark, gdb, and crash
Experience with remote file access protocols, including NFS and SMB (CIFS)
Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)
Demonstrated experience leveraging AI tools to streamline workflows, enhance productivity, and support high-quality decision-making
Fluent in Korean and business proficiency in English
Candidates outside the area must be committed to relocating prior to their start date and have the legal right to work in the job location

Benefits

Comp & perks

Hybrid work arrangement: employees within a reasonable commute work out of core offices 2–3 days a week of their choosing