CoinTracker

Customer Support

• Help crypto users get clear, dependable support during the busiest part of the tax year
• Maintain at least 85% CSAT and 85% Quality while meeting service-level targets
• Meet the agreed weekly ticket-resolution target after ramp-up
• Resolve complex support cases with clear explanations and next steps
• Surface recurring customer issues with actionable documentation for Support, Product, and Engineering
• Own customer inquiries in the support queue through clear, empathetic written communication and dependable follow-through
• Investigate complex product, wallet, exchange, and tax-reporting issues using crypto knowledge, evidence, and deductive reasoning
• Test reasonable hypotheses and communicate next steps without creating customer confusion
• Partner with Support teammates and leads, involving Product or Engineering when deeper investigation is needed
• Document recurring issues and recommend improvements to support workflows, documentation, and the product

Explore Customer Support, Seasonal Contractor at CoinTracker. Review requirements and application details.

Open roles

Customer Support, Seasonal Contractor