Training Specialist

Colibri Group

. Design, develop, and deliver scalable onboarding, e-learning, and continuous learning programs .

Posted 9/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering scalable onboarding and e-learning programs, with a strong focus on adult learning principles and stakeholder partnership. Proficient in evaluating training effectiveness through data analysis and maintaining Learning Management Systems (LMS).

Highest-signal resume keywords

E-Learning DevelopmentFacilitating Live TrainingAdult Learning PrinciplesStakeholder PartnershipLearning Management Systems (LMS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

E-Learning DevelopmentTraining Content DevelopmentPerformance Needs AssessmentData AnalysisTraining Effectiveness Evaluation

Soft Skills

Strong CommunicationPresentation SkillsOrganizational SkillsExecution SkillsAdaptability

Tools & Technologies

Learning Management Systems (LMS)E-Learning Development ToolsVirtual Training PlatformsMicrosoft OfficeCollaboration Platforms

Industry Keywords

Learning & DevelopmentCustomer ServiceContact Center OperationsPerformance ReportingQuality Assurance

About the role

Key responsibilities & impact

Design, develop, and deliver scalable onboarding, e-learning, and continuous learning programs
Facilitate live virtual and instructor-led training for onboarding, upskilling, process changes, technical topics, and professional development
Partner with Customer Service leaders, Quality Assurance, and stakeholders to identify performance gaps and recommend learning solutions
Use QA trends, learner feedback, KPIs, and post-training performance data to evaluate training effectiveness
Identify opportunities for targeted reinforcement or improvement
Maintain LMS content, course materials, scheduling, completion tracking, readiness documentation, and program updates
Help Customer Service Representatives adopt new tools, processes, and ways of working

Requirements

What you’ll need

3+ years of experience in training, Learning & Development, Customer Service, contact center operations, or a related environment
Hands-on experience developing e-learning and training content
Demonstrated experience facilitating live virtual and/or instructor-led learning
Strong understanding of adult learning principles
Ability to translate complex processes, tools, or information into clear and engaging learning experiences
Consultative stakeholder partnership and performance-needs assessment skills
Strong communication, presentation, organization, and execution skills
Ability to manage multiple priorities and adapt quickly in a collaborative, evolving environment
Hands-on experience developing training or e-learning content and confidently facilitating live learning experiences
Experience with Learning Management Systems (LMS), e-learning and digital content development tools, virtual training and collaboration platforms, Microsoft Office and productivity tools, and Quality Assurance, performance reporting, and learner feedback data is useful but not required
Bachelor's degree in Education, Business, Organizational Development, or a related field is helpful, but equivalent professional experience is equally valued

Benefits

Comp & perks

Meaningful training programs with visible impact on Customer Service Representative preparedness and confidence
Opportunity to build live and digital learning experiences
Collaboration with Customer Service, Quality Assurance, and cross-functional stakeholders
Supportive, collaborative team environment
Creativity, judgment, and ideas encouraged
Equal opportunity and inclusive work environment